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How to resolve error "User does not have RDP endpoint for published item"

Problem

When trying to open an application in Parallels DaaS User Portal, a user sees the following error:

User [user_name] does not have rdp endpoint for published item [item_id]

Solution

  1. Log in to the Microsoft Azure portal at https://portal.azure.com.

  2. Open the portal menu and select Quotas.

  3. On the left pane, select My quotas.

  4. In the Adjustable column, click on the pencil icon next to the word Yes.

  5. Adjust the quota.

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