# What to do if you cannot access your account ## Problem An account cannot be accessed. ## Solution Try the following solutions: #### **Make sure your password is correct** Parallels DaaS leverages your organization's identity, so the password should be identical to, for example, your Microsoft Office 365 credentials. #### **Verify your account status** Contact your account administrator to confirm there are no outstanding issues with your account. #### **Clear browser cache and cookies:** * Clear your browser's cache and cookies and try logging in again. * Alternatively, try accessing your account using a different web browser. #### **Check the firewall and security software** * Ensure that your firewall, security software, or ad blockers are not blocking access to our service. * Add our service URL to the list of trusted sites. #### **Check Two-Factor Authentication (2FA)** * If you have 2FA enabled, ensure you have access to your authentication device or app. * If you are unable to access your 2FA, please contact your organization's support department for assistance. #### **Contact your organization’s support** * If you've tried all the above steps and still can't access your account, please contact your organization's support department. * Provide as much detail as possible about the issue, including any error messages you received. * Follow your organization’s standard procedure for IT support requests. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.parallels.com/landing/daas-guides/daas-administrators-guide/frequently-asked-questions/what-to-do-if-you-cannot-access-your-account.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.