What to do if you cannot access your account

Problem

An account cannot be accessed.

Solution

Try the following solutions:

Make sure your password is correct

Parallels DaaS leverages your organization's identity, so the password should be identical to, for example, your Microsoft Office 365 credentials.

Verify your account status

Contact your account administrator to confirm there are no outstanding issues with your account.

Clear browser cache and cookies:

• Clear your browser's cache and cookies and try logging in again.

• Alternatively, try accessing your account using a different web browser.

Check the firewall and security software

• Ensure that your firewall, security software, or ad blockers are not blocking access to our service.

• Add our service URL to the list of trusted sites.

Check Two-Factor Authentication (2FA)

• If you have 2FA enabled, ensure you have access to your authentication device or app.

• If you are unable to access your 2FA, please contact your organization's support department for assistance.

Contact your organization’s support

• If you've tried all the above steps and still can't access your account, please contact your organization's support department.

• Provide as much detail as possible about the issue, including any error messages you received.

• Follow your organization’s standard procedure for IT support requests.