> For the complete documentation index, see [llms.txt](https://docs.parallels.com/landing/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.parallels.com/landing/daas-guides/daas-users-guide/frequently-asked-questions/what-to-do-if-you-cannot-access-your-account.md).

# What to do if you cannot access your account

## Problem

An account cannot be accessed.

## Solution

Try the following solutions:

#### **Make sure your password is correct**

Parallels DaaS leverages your organization's identity, so the password should be identical to, for example, your Microsoft Office 365 credentials.

#### **Verify your account status**

Contact your account administrator to confirm there are no outstanding issues with your account.

#### **Clear browser cache and cookies:**

* Clear your browser's cache and cookies and try logging in again.
* Alternatively, try accessing your account using a different web browser.

#### **Check the firewall and security software**

* Ensure that your firewall, security software, or ad blockers are not blocking access to our service.
* Add our service URL to the list of trusted sites.

#### **Check Two-Factor Authentication (2FA)**

* If you have 2FA enabled, ensure you have access to your authentication device or app.
* If you are unable to access your 2FA, please contact your organization's support department for assistance.

#### **Contact your organization’s support**

* If you've tried all the above steps and still can't access your account, please contact your organization's support department.
* Provide as much detail as possible about the issue, including any error messages you received.
* Follow your organization’s standard procedure for IT support requests.


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