> For the complete documentation index, see [llms.txt](https://docs.parallels.com/landing/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.parallels.com/landing/pd-ag/getting-started/configuring-the-single-sign-on-sso-integration-with-parallels-my-account/troubleshooting-the-sso-activation.md).
# Troubleshooting the SSO Activation
Single Sign-On (SSO) is one of the options offered for activating Parallels Desktop for Mac. Users who choose this option will see a window that looks like this:
Some users might skip this dialog by clicking **Cancel**. In this case, you can instruct them on how to re-start the SSO-based activation procedure manually. To start the SSO-based activation:
1. In the application's menu, choose Parallels Desktop → Account & License... and select the **Continue with SSO** option.
**Note**: Users SHOULD NOT enter their corporate login email and password directly on the Sign-In to Parallels Account dialog. They are supposed to log in to their corporate account managed by the Organization’s IdP, not to a Parallels account!
2. On the Sign-In to Parallels Account dialog, clicking **Business Edition** (at the bottom of the dialog, on the left) opens the **Activate Business Edition** dialog.
3. On the Enter Enterprise Key dialog, clicking **Continue with SSO** (at the bottom of the dialog, on the left) opens the dialog, which prompts the user to enter the corporate email address. This is where the product activation procedure via Single Sign-On starts!
4. Users should type their corporate email address in the popup dialog that is opened by clicking **Continue with SSO**, then click **Next**.
{% hint style="warning" %}
**Attention**: If a particular user's account still won't activate using SSO, go back to your Identity Provider's settings and make sure that the user is included in the main user group for Parallels Desktop, as described in the [SSO integration setup procedure](/landing/pd-ag/getting-started/configuring-the-single-sign-on-sso-integration-with-parallels-my-account/starting-the-integration-process-in-parallels-my-account.md).
{% endhint %}
---
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