> For the complete documentation index, see [llms.txt](https://docs.parallels.com/landing/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.parallels.com/landing/pd-ag/parallels-desktop-licensing-guide/support-services/requesting-support.md).

# Requesting Support

To open the **Support** page in Parallels My Account:

1. Choose your product card (Business or Enterprise Edition) and click the **Support** button on it.
2. Click a category that best suits your inquiry.
3. To see popular topics, expand a subcategory and click on a link to a topic. To search for a solution for an issue, type the issue description in the box at the top of the page.

If you haven't found a solution for your issue, you can request support as follows:

1. On a support category page (steps 3 and 4 above), type a short issue description and click **Request Support**. Note that you must type a description or the **Request Support** button will not take you to the next step.
2. Select a support method (a messenger, phone, chat, etc.) and follow the onscreen instructions (see the notes below).

When contacting Parallels Support by email, phone, or Skype, you'll need a ticket ID, which is displayed on the screen when you select one of these support methods. You can place a call immediately, or you can click **Book a Call** to book it for another time. You can also see a ticket ID by clicking **Support** on a page header and clicking the **My Tickets** link in the upper right. See [**Managing Support Tickets**](/landing/pd-ag/parallels-desktop-licensing-guide/support-services/managing-support-tickets.md) for more info.

When using email, you can add additional watchers (other administrators of your Parallels business account) to receive email notifications. To do so, on the **Create Support Request** page, select the **Add Watchers** tab, then select an administrator and click the **Add** button. See also [**Adding Watchers to a Support Ticket**](/landing/pd-ag/parallels-desktop-licensing-guide/support-services/adding-watchers-to-a-support-ticket.md).


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.parallels.com/landing/pd-ag/parallels-desktop-licensing-guide/support-services/requesting-support.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.