# Requesting Support

To open the **Support** page in Parallels My Account:

1. Choose your product card (Business or Enterprise Edition) and click the **Support** button on it.
2. Click a category that best suits your inquiry.
3. To see popular topics, expand a subcategory and click on a link to a topic. To search for a solution for an issue, type the issue description in the box at the top of the page.

If you haven't found a solution for your issue, you can request support as follows:

1. On a support category page (steps 3 and 4 above), type a short issue description and click **Request Support**. Note that you must type a description or the **Request Support** button will not take you to the next step.
2. Select a support method (a messenger, phone, chat, etc.) and follow the onscreen instructions (see the notes below).

When contacting Parallels Support by email, phone, or Skype, you'll need a ticket ID, which is displayed on the screen when you select one of these support methods. You can place a call immediately, or you can click **Book a Call** to book it for another time. You can also see a ticket ID by clicking **Support** on a page header and clicking the **My Tickets** link in the upper right. See [**Managing Support Tickets**](https://docs.parallels.com/landing/pd-ag/parallels-desktop-licensing-guide/support-services/managing-support-tickets) for more info.

When using email, you can add additional watchers (other administrators of your Parallels business account) to receive email notifications. To do so, on the **Create Support Request** page, select the **Add Watchers** tab, then select an administrator and click the **Add** button. See also [**Adding Watchers to a Support Ticket**](https://docs.parallels.com/landing/pd-ag/parallels-desktop-licensing-guide/support-services/adding-watchers-to-a-support-ticket).