# Troubleshooting If you're having trouble using Parallels Desktop, check this section for possible solutions. If you can't find a solution to your problem in this guide, check out our online knowledge base, which can be found at [https://kb.parallels.com/](https://kb.parallels.com/128867). If you can't find the solution to your problem there, contacting our technical support may help: [https://www.parallels.com/support/](https://www.parallels.com/products/desktop/support/). --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.parallels.com/landing/pdfm-ug/v20-en-us/parallels-desktop-for-mac-20-users-guide/troubleshooting.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.