> For the complete documentation index, see [llms.txt](https://docs.parallels.com/landing/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.parallels.com/landing/ras-admin-guide/parallels-ras-21-administrators-guide/user-device-management-and-client-policies/enabling-help-desk-support-for-users.md).

# Enabling Help Desk support for users

Parallels Client provides users with the ability to send a support request, together with a problem report, to your organization's help desk.

{% hint style="info" %}
**Note:** At the time of this writing, this functionality is only available in Parallels Client for iOS and Parallels Client for Android. Support for other clients will be added in future releases.
{% endhint %}

To enable Help Desk support for users, do the following:

1. In the RAS Console, select the **Features** category.
2. Select the **Enable Helpdesk functionality in Parallels Client** option and specify your help desk email address in the field provided. This email address will be updated in Parallels Client every time a user connects to Parallels RAS from it.

Help desk can be accessed in Parallels Client from the Help section (or menu). When the user selects the **Request support from helpdesk** item, a local email client will open. The following information will be prefilled in the email:

* Help desk email address (the one you set in the RAS Console).
* Application name.
* A screenshot.
* User name.
* Application version.
* Operating system version.

The user can provide their own description of the request.


---

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