> For the complete documentation index, see [llms.txt](https://docs.parallels.com/landing/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.parallels.com/landing/ras-admin-guide/parallels-ras-21-administrators-guide/user-device-management-and-client-policies/monitoring-devices/getting-additional-device-information.md).

# Getting additional device information

To see the additional device information, right-click a device and choose **Get Device Information** in the context menu. In the dialog that opens, review the following properties:

* **Name:** Device name.
* **IPs:** Device IP address (or multiple addresses if applicable).
* **MAC Address:** MAC address.
* **State:** State (see below for the list of states).
* **Last User:** The user who logged in from this device the last time.
* **Last Logon Time:** The time of last logon.
* **OS Version:** The operating system version running on the device. Windows portable and U3 clients are marked as "Portable".
* **Client Version:** Parallels Client version installed on the device.
* **Gateway IP:** The RAS Secure Gateway IP address (the gateway the client is using).
* **Secure Gateway:** The RAS Secure Gateway name.
* **Last Activity:** The date and time when any activity was detected from this device.


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