# Recovery – add a root administrator

This topic addresses a possible issue when the root administrator is not available or the domain is changed. In such events, the system becomes inaccessible. If you encounter this issue, you can quickly add a root administrator by executing the following command on the server hosting the primary RAS Connection Broker:

`2XRedundancy -c -AddRootAccount` *user* `[`*domain*`]`

Please note that an open Parallels RAS console will not be notified about the new account since this is an emergency recovery. You need to log out and then log in again to see the new account in the **Administration** area.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.parallels.com/landing/ras-admin-guide/v20-en-us/parallels-ras-20-administrators-guide/common-management-tasks/recovery-add-a-root-administrator.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.