> For the complete documentation index, see [llms.txt](https://docs.parallels.com/landing/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.parallels.com/landing/ras-admin-guide/v20-en-us/parallels-ras-20-administrators-guide/user-device-management-and-client-policies/enabling-help-desk-support-for-custom-administrators.md).

# Enabling Help Desk support for custom administrators

RAS console and Management Portal provide custom administrators with the ability to send a support request to your organization's help desk.

To enable Help Desk support for custom administrators, do the following:

1. In the RAS Console, select the **Features** category.
2. Select the **Overwrite the local support actions with the following URL** option and specify the link to to your local support portal in the field provided. This link will open when a custom administrator clicks on **Help > Request Support** in RAS Console or **Help and Support > Request Support** in Management Portal.


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