# Managing Remote PCs in a pool Management of pool-based Remote PCs includes assigning a PC to a specific user, upgrading the RAS Guest Agent, viewing and modifying PC properties, performing some standard administrative tasks, and some others. To manage Remote PCs in a pool: 1. In **Farm** > \ > **VDI**, select the **Desktops** tab. 2. Note that the list on this tab includes all managed desktops, including hosts and pool-based Remote PCs. You can order the list by the **Pool** column to see Remote PCs assigned to a particular pool. 3. Select a Remote PC, click the **Tasks** drop-down list and choose one of the options described below. Note that not all options available in the **Tasks** menu are applicable to Remote PCs. The list below describes only the options that you can use with pool-based Remote PCs. The **Tasks** menu options that apply to Remote PCs are: * **Upgrade all Agents**. Upgrade RAS Guest Agent in all Remote PCs (and hosts) in the list. * **Assign**. Assign a Remote PC to a specific user (make a PC persistent). Click the menu option and specify a user. * **Unassign**. Remove the user assignment (persistence) from a Remote PC. * **Show sessions**. Switches the view to the **Sessions** tab and displays the session information. * **Tools**. Allows to perform a set of standard operations, such as establishing a remote desktop connection, pinging, rebooting/shutting down a Remote PC, and others. For the description of power operations, please see **Performing power operations** below. * **Troubleshooting**. Check and install/upgrade the RAS Guest Agent in a Remote PC. * **Reset properties**. Resets Remote PC properties to their default values. See **Properties** below. * **Properties**. Opens a dialog where you can view and modify Remote PC settings. The **General** tab allows you to temporarily disable the Remote PC in a pool (use the **Do not use this host** option). This is specifically useful when you need to perform maintenance tasks on a PC. You can also view and modify the Remote PC display name, computer name, and the port number on which it communicates with the Provider. For the description of **Settings** and **Security** tabs, see [**Site defaults**](/landing/ras-admin-guide/v20-en-us/parallels-ras-20-administrators-guide/virtual-desktop-infrastructure-vdi/site-defaults-vdi.md). ## **Performing power operations** For remote power operations to work, WMI must be enabled in Windows running in a VM and TCP ports 30004 and 30005 must be open. At the time of this writing, this is not automated in Parallels RAS but will be in future versions. To perform power operations on a host (start, stop, restart, suspend, reset), open the **VDI** > **Desktops** tab, select a host, then click **Tasks** and choose an operation that you want to perform (for start and stop operations, you can click the corresponding icons at the top). The restart operation (graceful) has a 10 min timeout. If not completed during this time, the reset operation (forced) will be used. Please note if you are using Nutanix AHV (AOS), the suspend operation is not available (the **Suspend** icon is disabled). The reason for this is Nutanix AHV (AOS) does not support the suspend operation on its virtual machines. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.parallels.com/landing/ras-admin-guide/v20-en-us/parallels-ras-20-administrators-guide/virtual-desktop-infrastructure-vdi/remote-pc-pools-in-vdi/managing-remote-pcs-in-a-pool.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.