# Managing support tickets

Every time you request support, a support ticket is created for you. To view your support tickets (current and closed):

1. Click **Support** on the page header (the red area).
2. Click the **Parallels Remote Application Server** card.
3. Click **My Tickets** in the upper right. The **My Tickets** page opens displaying your current and closed support tickets.

The **Status** column displays the current ticket status, which is updated as the work on the ticket progresses. To filter the list on ticket status, click the drop-down menu in the upper right and select a status.

The **Actions** column contains links that allow you to perform the following actions on a ticket:

* **Reply** — (current tickets). Allows you to send a message to Parallels Support and attach one or more files if necessary.
* **Close** — (current tickets). Closes a ticket.
* **Reopen** — (resolved tickets). Reopens a ticket.
* **Survey** — (resolved tickets). Opens a survey page where you can rate your satisfactions with the Parallels products and services and to leave a feedback message.

## **Creating a new support ticket**

When you open the **My Tickets** page, the link in the upper right changes to **New Ticket**. The link does exactly the same as the instructions in the beginning of this chapter — it opens a page where you can select a Parallels product and then create a support ticket.