# Get support

To open the **Support** page in Parallels My Account:

1. Click **Support** on the page header (the red area).
2. Click the **Parallels Remote Application Server** card.
3. Click a category that best suits your inquiry.
4. To see popular topics, expand a subcategory and click on a link to a topic. To search for a solution for an issue, type the issue description in the box at the top of the page.

If you haven't found a solution for your issue you can request support as follows:

1. On a support category page (steps 3, 4 above), type a short issue description and click **Request Support**. Note that you need to type a description or the **Request Support** button will not take you to the next step.
2. Select a support method (a messenger, phone, email, etc.) and follow the onscreen instructions (see the notes below).

When contacting Parallels Support by email, phone, or Skype you'll need a ticket ID, which is displayed on the screen when you select one of these support methods. You can place a call immediately or you can click **Book a Call** to book it for another time. You can also see a ticket ID by clicking **Support** on a page header and then clicking the **My Tickets** link in the upper right. See [**Managing support tickets**](https://docs.parallels.com/landing/ras-licensing-guide/v19/support-services/managing-support-tickets) for more info.

When using email you can add additional watchers (other administrators of you Parallels business account) to receive notifications via email. To do so, on the **Create Support Request** page select the **Add Watchers** tab, then select an administrator and click the **Add** button. See also [**Adding watchers to a support ticket**](https://docs.parallels.com/landing/ras-licensing-guide/v19/support-services/adding-watchers-to-a-support-ticket).