# Managing support tickets

Every time you request support, a support ticket is created for you. To view your support tickets (current and closed):

1. Click **Support** on the page header (the red area).
2. Click the **Parallels Remote Application Server** card.
3. Click **My Tickets** in the upper right. The **My Tickets** page opens displaying your current and closed support tickets.

The **Status** column displays the current ticket status, which is updated as the work on the ticket progresses. To filter the list on ticket status, click the drop-down menu in the upper right and select a status.

The **Actions** column contains links that allow you to perform the following actions on a ticket:

* **Reply** — (current tickets). Allows you to send a message to Parallels Support and attach one or more files if necessary.
* **Close** — (current tickets). Closes a ticket.
* **Reopen** — (resolved tickets). Reopens a ticket.
* **Survey** — (resolved tickets). Opens a survey page where you can rate your satisfactions with the Parallels products and services and to leave a feedback message.

## **Creating a new support ticket**

When you open the **My Tickets** page, the link in the upper right changes to **New Ticket**. The link does exactly the same as the instructions in the beginning of this chapter — it opens a page where you can select a Parallels product and then create a support ticket.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.parallels.com/landing/ras-licensing-guide/v19/support-services/managing-support-tickets.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.