> For the complete documentation index, see [llms.txt](https://docs.parallels.com/landing/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.parallels.com/landing/ras-powershell-api-guide/parallels-ras-powershell-admin-module/commands/send-rassupportrequest.md). # Send-RASSupportRequest ## NAME Send-RASSupportRequest ## SYNOPSIS Sends RAS support request to Parallels Support. ## SYNTAX **Send-RASSupportRequest** -[Type](#Type)\*\* {Email | SaveToArchive | SendReport} \[[AttachmentPath](#attachmentpath-string) *(string)*] \[[Company](#company-string) *(string)*] \[[Fullname](#fullname-string) *(string)*] \[[Message](#message-string) *(string)*] \[[SaveArchiveToPath](#savearchivetopath-string) *(string)*] \[[Subject](#subject-string) *(string)*] \[*(*[*CommonParameters*](#CommonParameters)*)*] ## DESCRIPTION Either saves the zip file with all support information or sends the information as an attachment to Parallels Support to investigate the problem at hand. Please note that the current information, Parallels Remote Application Server settings and current Log files are sent as an attachment. ## PARAMETERS ## Type ([SupportType](/landing/ras-powershell-api-guide/parallels-ras-powershell-admin-module/types/supporttype.md)) Support type. Possible values: Email, SaveToArchive, SendReport ``` Required? true Position? named Default value Email Accept pipeline input? false Accept wildcard characters? false ``` ## Fullname (string) Full name of Administrator requesting support. ``` Required? false Position? named Default value N/A Accept pipeline input? false Accept wildcard characters? false ``` ## Company (string) Company of Administrator requesting support. ``` Required? false Position? named Default value N/A Accept pipeline input? false Accept wildcard characters? false ``` ## Subject (string) Subject of request. ``` Required? false Position? named Default value N/A Accept pipeline input? false Accept wildcard characters? false ``` ## Message (string) The message query for support. ``` Required? false Position? named Default value N/A Accept pipeline input? false Accept wildcard characters? false ``` ## AttachmentPath (string) The path of the attachment to be sent to Parallels support. ``` Required? false Position? named Default value Accept pipeline input? false Accept wildcard characters? false ``` ## SaveArchiveToPath (string) The path where the archive file (with support data) should be saved. ``` Required? false Position? named Default value Accept pipeline input? false Accept wildcard characters? false ``` (CommonParameters) ``` This cmdlet supports the common parameters: Verbose, Debug, ErrorAction, ErrorVariable, WarningAction, WarningVariable, OutBuffer, PipelineVariable, and OutVariable. For more information, see about_CommonParameters documentation. ``` ## INPUTS -none- ## OUTPUTS [EmailSupportRequest](/landing/ras-powershell-api-guide/parallels-ras-powershell-admin-module/types/emailsupportrequest.md) [SaveZipSupportRequest](/landing/ras-powershell-api-guide/parallels-ras-powershell-admin-module/types/savezipsupportrequest.md) [SendSupportReport](/landing/ras-powershell-api-guide/parallels-ras-powershell-admin-module/types/sendsupportreport.md) ## EXAMPLES **---------- EXAMPLE 1 ----------** Send-RASSupportRequest -Fullname "John Doe" -Company "Parallels" -Subject "Publishing issue" -Message "My message here" -Type Email Sends request to RAS support server for further investigation of issue by support. Returns: The report ID that was generated when generating the issue report.\ \&#xNAN;**---------- EXAMPLE 2 ----------** Send-RASSupportRequest -Fullname "John Doe" -Company "Parallels" -Subject "Publishing issue" -Message "My message here" -Type SaveToArchive Saves Support Request attachment archive to a auto generated path (unless specified). Returns: the path where the attachment archive is saved. ## RELATED LINKS * [Get-RASMailboxSettings](/landing/ras-powershell-api-guide/parallels-ras-powershell-admin-module/commands/get-rasmailboxsettings.md) * [Set-RASMailboxSettings](/landing/ras-powershell-api-guide/parallels-ras-powershell-admin-module/commands/set-rasmailboxsettings.md) --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. 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