Settings

Local resources

• Clipboard: Enable or disable the clipboard in a remote session. Select from the following options: Bidirectional (copying is allowed in both directions), Server to client only, Client to server only, Disabled (copying in either directions is not allowed).

• Sound: To play the sound on the local computer, select the Bring to this computer option. If sound is not supported by your browser, the menu will be disabled and you'll see a corresponding text message below it.

• Audio recording: Enable or disable the sound input redirection from the local computer to the remote application. For example, if you would like to use a microphone in Skype or a similar app for teleconferencing, you need to enable audio recording. Select Record from this computer to enable recording or select Do not record to disable it.

Note: Audio input is supported in Chrome, Firefox, Edge, and Safari 11. If your browser doesn't support audio input, this setting will be disabled, and you will see a text message instead.

• Redirect links: Select a desired redirection option from the following: Do no redirect, Redirect URLs, Redirect email, Redirect all. When redirection is enabled, a link will be opened on the local computer.

• Redirect printers: Select a printer redirection option: RAS Universal Printer (uses the RAS Universal Printing technology) or Do not redirect (printers will not be redirected).

• Redirect folders: Allows you to make folders on your local computer, including folders on removable storage such as a USB thumb drive, available in a remote session. No additional software, plugins, or browser extensions are required. To redirect a folder:

  1. Click Configure.

  2. In the dialog that opens, click the plus sign (+) to open the file system browser.

  3. Select the folder that you want to redirect and confirm your selection.

  4. If your browser asks for permission to access the folder, allow it. This is required for the folder to be available in the remote session.

  5. Click OK.

  To stop redirecting a folder, select it in the list and click the minus sign (-).

  Note: File and folder names cannot start or end with a space, or contain the following special characters: \ / : * ~ ? " | < >

  Unlike other settings on this page, changes to redirected folders are applied immediately and do not require you to re-establish the remote session. In a remote session, redirected folders appear in File Explorer under This PC as a redirected drive or folder named Drives on [username], where username is your user name. This option may not be available if a Client Policy was applied where this option is turned off. In this case, the Configure button is grayed out. Contact your system administrator for more information.

  Note: Folder redirection is supported in Chromium-based browsers, such as Google Chrome and Microsoft Edge. If your browser doesn't support folder redirection, this setting will be disabled.

Input

• Pen and touch input: Enable or disable pen input redirection with pressure sensitivity support. Please note that the eraser button is not supported.

Note: Pen input redirection is supported with the following software: Chromium-based browsers running on Windows 8.1 or later, Google Chrome running on Chrome OS. This functionality was tested on Chrome OS 97.X and 98.X.

• Keyboard mode: Select Universal Keyboard or PC Keyboard. If you have problems typing certain characters, try selecting PC Keyboard and then selecting a proper layout in the Keyboard Layout drop-down list (see below).

• Keyboard layout: Select a keyboard layout (e.g. English (US), English (UK), Japanese). To enable this drop-down list, the Keyboard Mode option must be set to PC Keyboard.

• (ChromeOS only) Use a shortcut for the Windows key: Specify the shortcut that will be used in place of the Windows key.

macOS Keyboard Mapping

When connecting from a Mac, you can map macOS modifier keys to Windows keys that are sent to the remote session. This allows you to keep using familiar Apple keyboard shortcuts while working with remote applications and desktops.

Note: These key mappings can also be configured by your administrator as a server policy. When a policy is applied, a Server policy applied indicator is shown at the bottom of the Settings dialog, and some mappings may be pre-defined or locked.

To configure key mapping, sign in to the User Portal, click the user icon in the top right corner, and select Settings > Input. Under macOS Keyboard Mapping, select the Windows key that each macOS key should be sent as in the remote session.

The default mappings are:

macOS Key	Windows Key Mapping
⌃ Left Control	Left Control
⌃ Right Control	Right Control
⌘ Left Command	Left Windows
⌘ Right Command	Right Windows
⌥ Left Option	Left Alt
⌥ Right Option	Right Alt (AltGr)
⇧ Left Shift	Left Shift
⇧ Right Shift	Right Shift

Attention: Make sure that every macOS key is mapped to a Windows key. Leaving keys unmapped may cause keyboard shortcuts or certain key combinations to behave unexpectedly in the remote session.

Note: Changes to these settings apply to new remote connections. To apply them to a session that is already running, re-establish the remote session.

Connection

• Auto login: Enable or disable auto login in User Portal. If this option is on, and the user credentials have been saved before, the user will not have to enter them again. This option may not be available if a Client Policy was applied where this option is turned off. Note that the auto login option is supported on the latest Chromium-based browsers, such as Google Chrome and Microsoft Edge. For more information, please see Auto login.

• Connection timeout: Specify the connection timeout (seconds).

• MFA - Remember last method used: If using multi-factor authentication, enable this option so the last method used is remembered and used by default.

• Always ask for credentials when starting application: If this option is enabled, a user will be asked to enter credentials when starting an application even if the session is still active. You can use this option as added security to prevent unauthorized users to access applications. For example, if a user disconnects from a session, no one else will be able to take over the session and run remote applications. As another example, if a user leaves a device with an open User Portal displaying the app listing (with or without running RDP sessions) then any user who tries to open a new application or another instance of a running application will be prompted for credentials. Please note that the Auto login option (described above) must be disabled for this functionality to work; otherwise saved credentials will be used automatically.

• Launch items in: Select if you want to launch applications in User Portal or a system-specific Parallels Client.

Displays

• Enable multiple displays: If this option is enabled, you can use User Portal on two displays and change their order.

• Position displays: Specify if you want to position displays horizontally or vertically.

• DPI aware: Enables the DPI awareness mode. If this option is enabled, User Portal will display higher-resolution graphics.

Advanced

Participate in Customer Experience Program: This setting allows you to join Parallels Customer Experience Program. For more information about Parallels Customer Experience Program, see https://www.parallels.com/about/legal/pcep/.