# Opening Parallels User Portal

To open Parallels User Portal, enter the address provided to you by your administrator in a web browser.

When you open the User Portal, the login page is displayed.

{% hint style="info" %}
**Note:** By default, when you open the User Portal in a web browser for the first time, the cookie consent message is displayed at the top of the page in accordance with the GDPR regulation. To read the Parallels cookie policy, click the provided link. To agree with the policy, click **Got it**. 
{% endhint %}

To log in to Parallels RAS, specify your user name in the UPN format (<username@domain.com>) and password and click **Log in**.

{% hint style="info" %}
**Note:** If Parallels RAS is configured to use Google Authenticator as a second-level authentication provider, an additional dialog opens where you can either scan a QR code or use a secret key to generate a one time password (OTP). See [**Using Google Authenticator**](https://docs.parallels.com/landing/ras-user-portal-guide/v19/using-google-authenticator) for more information.
{% endhint %}

## **Launch apps in Parallels Client and fallback to Browser**

With this option configured on the server side, you will see a dialog box in the web browser with the following options:

* **Detect Client**. Determines if Parallels Client is installed on the local computer. If Parallels Client is not found, opens the Parallels Client installation page. Follow the instructions to install Parallels Client.

{% hint style="info" %}
**Note:** If you don't have administrative permissions on this computer, a dialog will open saying so. The dialog has two buttons: **Install Full Client** and **Install Basic Client**. If you know the credentials of an administrative account on this computer, click **Install Full Client** and enter the credentials when asked. The installation will continue using these credentials, and the full version of Parallels Client will be installed. If you don't know the credentials, click **Install Basic Client**. The basic version of Parallels Client will still work, but some of the functionality will be missing.

After the installation, you should see Parallels User Portal displaying published resources that you can use. Please also note a link in the lower-left corner of the screen displaying the Parallels Client version and build number.

You can now run remote applications and desktops in Parallels Client or in Parallels User Portal. The default method for running applications and desktops is Parallels Client. To run a remote application or desktop in Parallels User Portal, right-click it (or tap and hold on a mobile device) and then choose Parallels User Portal.
{% endhint %}

* **Use Web Browser**. Closes this dialog box and opens the main Parallels User Portal screen. Remote applications or desktops will be launched in the web browser. When you open Parallels User Portal the next time, you will again see the same dialog box with the same options.

## **Parallels Client only**

When this option is configured on the server side, you will see a dialog box prompting you to install Parallels Client. Click the link provided to open the Parallels Client download and installation page and follow the instructions. After you install Parallels Client, you will see a screen with published resources that you can use. If you now double-click or tap a resource, it will be launched in Parallels Client.

## **Browser only**

With this option configured, you will see a screen with published resources that you can use with no additional prompts. Remote applications and desktops will be launched in the web browser.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.parallels.com/landing/ras-user-portal-guide/v19/opening-parallels-user-portal.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.