When a policy is applied to your device, tap View applied policy to see the information about it. This information can be used to verify that the correct policy was delivered. It includes:

• ID: The policy ID as displayed in the ID field in the Policies list in the RAS Console.

• Version: The policy version number as displayed in the Version field in the Policies list in the RAS Console.

• RAS Connection: The name of the connection through which the policy was delivered.

By comparing the information above in Parallels Client and the information in the RAS Console, RAS administrators can see which policy was applied to a user device.

The Remote screen section allows you to modify the following settings:

• Orientation. Choose the preferred screen orientation between Portrait, Landscape, and Auto.

• Change resolution. If Orientation is set to Auto, choose whether to change the screen resolution when the orientation changes.

• Show toolbar. Select or deselect this option to show or hide the Application Toolbar.

• Show text selection toolbar. Deselect this option if you don't need the text selection toolbar that is usually displayed at the top of the screen when you select some text in a remote text editing application (e.g., MS Word, Wordpad, etc.).

Some of the Parallels Client messages have the Don't show again checkbox. If you tap this checkbox, the message won't show again. Tap Reset all hidden messages to restore such messages.

The Customer experience program section allows you to modify the following settings:

• Participate in Customer Experience Program. Check this option if you agree to participate in the customer experience program. Parallels collects statistical information to improve the product. No personal data is collected.

The User input section allows you to modify the following settings:

• Send Unicode characters. Enable this option if you want the keyboard to send characters as unicode instead of scancode.

• Enable Touch Mode in Microsoft Office. Use this option to enable or disable Touch Mode in Microsoft Office applications.

• Swap mouse buttons. Enable this option to swap the mouse buttons on the remote server.

• Use PC keyboard. When you're working with published applications and a text field gets focus, a mobile keyboard pops up. By default, an Android native keyboard is used.

  If you experience any input problems (for example, the keyboard types wrong keys), try to switch to a PC keyboard. Enable Use PC keyboard and choose the keyboard language you need from the PC keyboard layout list.

To log off:

1. Tap the Back arrow until you get to the list of remote applications.

The Security section allows you to modify the following settings:

• PIN & biometrics. Tap this field to choose whether to protect Parallels Client from unauthorized access with a PIN code and fingerprint.

• Gateway authentication. Tap this field to choose what to do when the gateway certificate is untrusted.

• Clear all saved security certificates. Tap this field to remove all saved security certificates.

The Troubleshooting section allows you to modify the following settings:

• Use detailed log messages. If you have any issues with Parallels Client and decided to to your Remote Application Server administrator, select Use detailed log messages before sending the data. The administrator will receive a more detailed log file and spend less time to fix the issue. It is not recommended that you keep this option enabled all the time - Parallels Client may start working slower.

While working with Parallels Client, you can edit its settings the way you need. To open Parallels Client settings, do the following:

1. Open Parallels Client.

2. Tap the icon in the top right corner and choose Settings.

Read this chapter to learn which settings can be modified and how.

The General section allows you to modify the following settings:

• Keep device awake. If you're connected to a remote server and this option is enabled, your mobile device won't switch to sleep mode after some interval of user inactivity.

• Show keyboard automatically. When this option is on, the keyboard will pop up automatically every time you tap a text field.

• Run in background. When you switch to another application after working with Parallels Client, Android suspends inactive app and your connection with the remote server is lost. In this menu, you can configure how long Parallels Client remains active when it is running in the background.

The Application shortcuts section allows you to modify the following settings:

• Group according to connections. By default, when you connect to Parallels RAS for the first time, you will be offered to create a folder containing the shortcuts to all remote applications published for your user account.

  If you agree, the "Shortcuts" folder appears on the desktop of your Android device. Open it and tap the application you want to work with - Parallels Client will automatically establish a RAS connection and launch the selected app.

  If you have more than one RAS connection and Group according to connections is enabled, app shortcuts are displayed in sub-folders according to connections.
• Recreate "Shortcuts" folder. If you removed the "Shortcuts" folder and need it again, tap this option to recreate the folder.

The About Parallels Client section allows you to get the following information:

• Version. This field allows you to check the Parallels Client version.

• Customer experience program. Tap this field to read more about the customer experience program.

• Copyright information. Tap this field to see the copyright information.

• Technical support. Tap this field to learn how to get technical support.