Problem

When trying to open an application in Parallels DaaS User Portal, a user sees the following error:

User [user_name] does not have rdp endpoint for published item [item_id]

Solution

1. Log in to the Microsoft Azure portal at https://portal.azure.com.

2. Open the portal menu and select Quotas.

3. On the left pane, select My quotas.

4. In the Adjustable column, click on the pencil icon next to the word Yes.

5. Adjust the quota.

Step 1. Create a storage account

1. Login to Microsoft Azure.

2. Select the same directory and subscription which were used to connect to the Azure subscription.

3. Navigate to Storage account and click the Create button.

4. On the Basics tab, specify the following:

   • Subscription and Resource Group: select the subscription and the resource group that will be used for creating infrastructure resources.

   • Storage account name: specify the storage account name.

   • Region: select the region where your storage account will be created. It is recommended to select the same region where your resources are.

   • Performance: select Premium.

   • Premium account type: select File Shares.

   • Redundancy: select the option that suits your environment. For high availability scenario, select ZRS.

5. Click Next.

6. On the Advanced tab, keep all the fields with the default selection.

7. Click Next.

8. On the Networking tab, specify the following:

   • Network access: select Enable public access from selected virtual networks and IP addresses.

   • Virtual network subscription: select the subscription.

   • Virtual network: select the virtual network.

   • Routing preference: select Microsoft network routing.

9. Keep all other tabs with the default values and click Review.

10. Review the information provided and click Create.

Step 2. Plan the file share capacity

1. Decide the maximum size of the profile in GB for a user. Save this number for later steps.

2. Estimate how many users will be using Parallels DaaS.

3. Calculate the share capacity by multiplying the maximum profile size by the number of users.

Step 3. Create a file share

1. Navigate to the storage account created in Step 1.

2. Go to the File Share category and click the + File Share button.

3. Specify the following:

   1. Name: name of the file share.

   2. Provisioned capacity: Enter the share capacity calculated above in Step 2.

   3. Protocol: select SMB.

4. (Optional) On the Backup tab, enable backup.

5. Click Review + Create.

Step 4. Save settings for future use

1. Navigate to the storage account created in Step 1.

2. Save one of the access keys and storage account name.

3. Go to the File Share category and click the File Share button.

4. Select the file share created in Step 3.

5. Save the file share URL.

This section contains answers to frequently asked questions.

Problem

In some cases, when you try to authenticate a user, an exception is shown:

Solution

1. Log in to the Microsoft Azure portal at .

2. Open the portal menu and select Microsoft Entra ID.

3. On the left pane, select App registrations.

4. Click All applications.

5. Click the application you created for Parallels DaaS.

6. Select Authentication in the left blade.

7. Select ID tokens (used for implicit and hybrid flows).

8. Click Save.

Problem

When trying to open an application in Parallels DaaS User Portal a user sees the following error:

The sign-in method you’re trying to use isn’t allowed. Try a different sign-up method or contact your system administrator.

Solution

If you’re using multi-factor authentication to prevent unauthorized access to your systems, make sure its setup using conditional access as documented in this section. Per industry standards, Parallels strongly recommends using multi-factor authentication and fully supports this in Parallels DaaS.

In some cases, if a pre-existing per-user MFA setting is configured in Entra ID, per-user MFA does not support the required exclusions for Parallels DaaS. Therefore. it is necessary to disable the legacy per-user MFA setting for the affected users and configure MFA via conditional access if required.

To disable per-user MFA:

2. In the Microsoft Entra ID admin center, under Manage, select Users

3. Select Per-User MFA from the header menu.

4. In the overview, select the affected user accounts and choose Disable.

Try to sign-in again with the affected account(s), if the problem persists, please reach out to our support department.

Problem

An account cannot be accessed.

Solution

Try the following solutions:

Make sure your password is correct

Parallels DaaS leverages your organization's identity, so the password should be identical to, for example, your Microsoft Office 365 credentials.

Verify your account status

Contact your account administrator to confirm there are no outstanding issues with your account.

Clear browser cache and cookies:

• Clear your browser's cache and cookies and try logging in again.

• Alternatively, try accessing your account using a different web browser.

Check the firewall and security software

• Ensure that your firewall, security software, or ad blockers are not blocking access to our service.

• Add our service URL to the list of trusted sites.

Check Two-Factor Authentication (2FA)

• If you have 2FA enabled, ensure you have access to your authentication device or app.

• If you are unable to access your 2FA, please contact your organization's support department for assistance.

Contact your organization’s support

• If you've tried all the above steps and still can't access your account, please contact your organization's support department.

• Provide as much detail as possible about the issue, including any error messages you received.

• Follow your organization’s standard procedure for IT support requests.

Problem

When you type commands in a PowerShell window inside the Golden Image or on a user desktop, the characters do not appear. A known issue in PSReadline by Microsoft causes this behavior.

Solution

A known issue in PSReadline by Microsoft causes this behavior.

To solve this problem:

1. Close all PowerShell windows.

2. Run the following command in a Command Prompt window:

powershell -noprofile -command "Install-Module PSReadLine -Force -SkipPublisherCheck" 

3. Confirm the action by pressing the Y button and wait for the installation to complete.

1. Reboot the machine.

If the problem persists, please reach out to our support department.

Workaround

If the solution above does not work, try copying commands to the PowerShell window, or use Windows Terminal.

Problem

When executing the PowerShell script that automatically prepares your Microsoft Azure subscription for use with Parallels DaaS, you see the following error:

ERROR: trying to set app registration Graph API permissions
A parameter cannot be found that matches parameter name 'AsHashtable'.

Solution

Run the PowerShell script in PowerShell version 7.3 or laer. You can check the PowerShell version by running the $psversiontable command.

A copy of PowerShell 7.x can be downloaded from https://learn.microsoft.com/en-us/powershell/scripting/install/installing-powershell-on-windows?view=powershell-7.4#installing-the-msi-package

Problem

When initializing your Parallels DaaS environment for the first time after completing the connection wizard, the automated deployment fails with the following error:

Solution

We've identified that the Standard B1ms instance size that is used for Parallels DaaS Secure Gateway is not available for all regions and/or subscription types of Microsoft Azure. This might be applicable to free Microsoft Partner, free trial, and other sponsored subscription types. We're currently working on improvements that will allow you to select other instance sizes. If you encounter this issue, please reach out to our support team for more information.

Problem

When trying to run the prerequisites PowerShell script a ParserError error is shown on line 41.

Solution

The file you downloaded from our GitHub page with the prerequisites contains HTML content rather than the PowerShell code.

To download the PowerShell script:

1. Go to the GitHub page https://github.com/Parallels/Parallels-DaaS/tree/main/Create_Parallels_DaaS_Prereqs_Azure.

2. Click the Create_Parallels_DaaS_Prereqs_Azure.ps1 file.

3. Click the Download raw file button.

4. Execute the file you just downloaded.