Running remote applications and desktops

To launch a remote application or desktop in User Portal, do one of the following:

• Double-click (or tap on a mobile device) an application or a desktop icon. The resource will open inside a web browser or in Parallels Client depending on the server-side User Portal configuration (RAS Secure Gateway Properties > User Portal > Launch sessions using option).

• Right-click (or tap and hold on a mobile device) an application or a desktop to display a context menu. The menu will appear if the Allow user to select launch method or Allow opening applications in a new tab (or both) options are selected on the RAS Secure Gateway Properties > User Portal tab in the RAS console. The menu allows you to choose whether to open the resource in Parallels Client or Parallels Web Client (depending on the setting mentioned above) and it also allows you to choose whether to open an application in the same or new tab in the web browser.

• If a resource cannot be opened in Parallels Client due to an error, a message will be displayed with an option to open it in the web browser instead.

Please note that to open a resource in Parallels Client from the HTML5 page, a URL with a custom scheme is used. When you double-click on a resource on the HTML5 page, the URL is executed and is then passed to Parallels Client which uses the instructions that it contains to open the resource. For more information see RAS Web Client API and Parallels Client URL scheme.