Installing RAS Provider Agent using the installer

By default, Provider Agent is installed together with Connection Broker. However, if you want to install Provider Agent on a separate server or the push installation from the RAS Console cannot be performed for any reason. If that happens, you can install the agent by running the installer directly on the target server.

Note: You can only use these instructions to install Provider Agent in Windows.

To install the dedicated Provider Agent Agent:

1. Log in to the server where you want Provider Agent installed using an administrator account and close all other applications.

Copy the standard Parallels RAS installer (RASInstaller.msi) to the server and run it:

1. When you get to the Select Installation Type page, select Custom and click Next.

2. Click on RAS Provider Agent dedicated and select Entire Feature will be installed on local hard drive from the drop-down list.

3. Ensure that all other components are cleared (excluded from the installation) and click Next.

4. Click Install and follow he onscreen instruction to install the agent.

The Provider Agent does not require any configuration. Once it is installed, go back to the RAS Console, highlight the server name and click Troubleshooting > Check Agent. If the agent is installed properly, the status should change to Agent Installed.

To uninstall the Provider Agent from a server:

1. Navigate to Start > Control Panel > Programs > Uninstall a Program.

2. Find Parallels Remote Application Server in the list of installed programs.

3. If you don't have any other Parallels RAS components on the server that you want to keep, right-click Parallels Remote Application Server and then click Uninstall. Follow the instructions to uninstall the program. You may skip the rest of these instructions.

4. If you have other RAS components that you want to keep on the server, right-click Parallels Remote Application Server and then click Change.

5. Click Next on the Welcome page.

6. On the Change, repair, or remove page, select Change.

7. On the next page, select Custom.

8. Select RAS Provider Agent dedicated, then click the drop-down list in front of it, and click Entire feature will be unavailable.

9. Click Next and complete the wizard.