This topic addresses a possible issue when the root administrator is not available or the domain is changed. In such events, the system becomes inaccessible. If you encounter this issue, you can quickly add a root administrator by executing the following command on the server hosting the primary RAS Connection Broker:
2XRedundancy -c -AddRootAccount user [domain]
Please note that an open Parallels RAS console will not be notified about the new account since this is an emergency recovery. You need to log out and then log in again to see the new account in the Administration area.