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Running remote applications and desktops

To launch a remote application or desktop in User Portal, do one of the following:

Double-click (or tap on a mobile device) an application or a desktop icon. The resource will open inside a web browser or in Parallels Client depending on the server-side User Portal configuration (RAS Secure Gateway Properties > User Portal > Launch sessions using option).
Right-click (or tap and hold on a mobile device) an application or a desktop to display a context menu. The menu will appear if the Allow user to select launch method or Allow opening applications in a new tab (or both) options are selected on the RAS Secure Gateway Properties > User Portal tab in the RAS console. The menu allows you to choose whether to open the resource in Parallels Client or Parallels Web Client (depending on the setting mentioned above) and it also allows you to choose whether to open an application in the same or new tab in the web browser.
If a resource cannot be opened in Parallels Client due to an error, a message will be displayed with an option to open it in the web browser instead.

Please note that to open a resource in Parallels Client from the HTML5 page, a URL with a custom scheme is used. When you double-click on a resource on the HTML5 page, the URL is executed and is then passed to Parallels Client which uses the instructions that it contains to open the resource. For more information see RAS Web Client API and Parallels Client URL scheme.

Using drag and drop functionality

Parallels Web Client supports drag and drop functionality when running remote applications and desktops.

Note: The Allow file transfer command option must be enabled on the Gateway for the drag and drop functionality to work. See .

Here's how to use drag and drop when working with a remote application:

Select a file on your local computer.
Drag and drop the selected file to an app. The 'Save as' window will pop up.
Enter a name for the file and save it. The file will be saved on the server hosting the app.

You can also drag and drop files between two remote apps running on different hosts.

Here's how to use drag and drop with a remote desktop:

Select a file on your local computer.
Drag and drop the selected file to a remote desktop. The 'save as' window will pop up.
Enter a name for the file and save it. The file will be saved on the desktop on the server that hosts it.

Native clipboard experience

In Parallels RAS 18.2 and newer, you can copy and paste plain text between a local device and remote session in both directions. Simply use Ctrl+C/Cmd+C to copy (Ctrl+X/Cmd+X to cut) and Ctr+V/Cmd+V to paste. This functionality is fully supported in Chromium based browsers (Chrome, Edge Chromium, Opera) and Internet Explorer. On Firefox, only server to client copy/paste is supported. Other web browsers do not support this functionality.

Other useful features

Other useful functionality on the main User Portal screen includes the following:

Favorites list. You can add a remote application or a desktop to the Favorites list, so you can easily find them. To do so, point to or tap an application or a desktop and then click or tap the "star" icon. To view the list, select the Favorites tab at the top of the list. To remove a resource from the list, point to it and click the "X" icon (or point to or tap the resource icon and then click or tap the start icon).
Search. To search for a resource, begin typing its name in the Search box (upper right). The list will be filtered as you type to contain only the resources with matching names.
List view. You can switch between the grid and the list view by clicking the icon below the search box. The list view allows you to see the descriptions of the published resources.
View a description in the grid view. To view a resource description in the grid view, position the mouse pointer over it. The description will appear as a tooltip. This could be helpful if one or more resources are published using the same name. By reading the description, you can distinguish between them.
Taskbar. When you launch a remote application or a desktop, its icon is added to the taskbar at the bottom of the screen. When the taskbar is full, items of the same type are grouped to save space. You can click or tap on a group to see the list of all running instances and to switch to or close a particular instance.