RAS Management Portal
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  • Introduction
    • Parallels RAS release history
    • Overview
    • What's new
  • Installation and Configuration
    • Prerequisites
    • Installation
  • Get Started with RAS Management Portal
    • Log in to RAS Management Portal
    • Configure RAS Web Administration Service
    • RAS Management Portal user interface
  • Site Category
  • Farm Settings
    • Administrators
    • Mailbox
    • Licensing
  • Site Settings
    • Connection and authentication
    • Multi-factor authentication
      • Using RADIUS
      • Using Google Authenticator
      • Configuring MFA rules
    • FSLogix Profile Container
      • Configure managing existing profiles by Parallels RAS
      • Configure Site defaults and hosts for FSLogix
    • Universal Printing
    • Universal Scanning
  • Infrastructure
    • RD Session Hosts
      • Add an RD Session Host
      • Configure an RD Session Host
        • Using Site or host pool defaults
        • General
        • Agent Settings
        • User Profile
        • Desktop Access
        • Printing and Scanning
      • Manage an RD Session Host
        • Overview
        • Active Sessions
        • Running Resources
        • Running Processes
        • Troubleshooting
      • RDSH groups
    • Virtual Desktops Infrastructure
    • Certificates
      • Generate a self-signed certificate
      • Generate a certificate signing request (CSR)
      • Let's Encrypt certificates
        • Working with Let's Encrypt certificates
        • How Parallels RAS requests certificates from Let's Encrypt
      • Import a certificate from a file
      • Export a certificate to a file
      • Assign a certificate to Gateways and HALB
    • Gateways
      • Add a Gateway
      • Configure a Gateway
        • General
        • Mode
        • Network
        • SSL/TLS
          • Client and Server configurations
        • User Portal
          • Web
        • Wyse
        • Security
      • Managing Gateways
    • Connection Brokers
      • Configure RAS Connection Broker
      • Add a secondary Connection Broker
      • Manage RAS Connection Brokers
    • Providers
    • Site defaults
  • Sessions
    • Overview
    • Session information
    • User sessions
    • Running resources
  • Publishing
    • Publish an application
    • Publish a desktop
    • Publish a document
    • Publish a folder on the file system
    • Manage published resources
      • Manage published applications
      • Manage published desktops
      • Manage folders
      • Site defaults (Publishing)
      • Using filtering rules
      • Configuring preferred routing
  • Monitoring
    • Overview
    • Install RAS Performance Monitor
    • Enable monitoring in RAS Management Portal
    • Viewing performance metrics
    • Configure RAS Performance Monitor Security
  • Updating RAS Agents
  • Help and Support
  • Appendix
    • Microsoft license requirements in Parallels RAS
    • Port reference
      • Parallels Client
      • Web browsers
      • HALB
      • RAS Secure Gateway
      • RAS Connection Broker
      • RAS Console
      • SSRS
      • RAS Reporting
      • RAS Web Administration Service (REST/Management Portal)
      • RAS PowerShell
      • RAS Provider Agent
      • RAS Enrollment Server
      • RAS RD Session Host Agent
      • RAS Guest Agent
      • RAS Remote PC Agent
      • Tenant Broker
      • Active Directory and Domain Services ports
      • Azure Virtual Desktop
    • RAS performance counters
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  • Add
  • Update agent, Disable/Enable agent
  • Logs
  • Promote to primary
  • Rise priority / Lower priority
  • Refresh
  • Delete

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  1. Infrastructure
  2. Connection Brokers

Manage RAS Connection Brokers

PreviousAdd a secondary Connection BrokerNextProviders

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To perform RAS Connection Broker management tasks:

  1. Navigate to Infrastructure > Connection Brokers.

  2. Select a Connection Broker in the list and click the ellipsis.

  3. In the menu, choose one of the options describe below.

Add

See .

Update agent, Disable/Enable agent

Update, disable or enable the Connection Broker.

Logs

To configure logging choose one of the following:

  • Configure: Allows you to configure logging. For the explanation of log levels, please see below.

  • Retrieve: Retrieves a ZIP archive containing the log files to the specified location.

  • Clear: Clears all existing logs.

The available log levels are:

  • Standard: This is the standard log level that records only the most important events. Unless you are asked by Parallels RAS support to use one of the log levels described below, you should always use this one.

  • Extended: This logging involves more information than the standard logging, but it slows down the system because of the additional information that it needs to collect.

  • Verbose: Verbose logging involves even more information than the extended logging and can slow down your system significantly.

Please note that to avoid degraded performance, extended and verbose logging should only be enabled for a limited time period (enough to collect the necessary information for analysis). You can set this time period using Reset to the standard level after option. The default value is 12 hours. In specific cases, a Parallels support engineer will advise you whether this time period should be set to a different value. Once this time period is over, the log level will be reset back to standard.

Promote to primary

This option is enabled for secondary Connection Brokers only. In the event that the primary Connection Broker is down and cannot be recovered, you can promote a secondary Connection Broker to primary.

Rise priority / Lower priority

This option is enabled for secondary Connection Broker only. Each secondary Connection Broker is given a priority. To change the priority, choose Rise priority or Lower priority. The Connection Broker will move up or down the main list. The higher the agent is in the list, the higher the priority.

Refresh

Refreshes the current view.

Delete

Remove the Connection Broker from the Farm.

Add a secondary Connection Broker