To manage a user session (or multiple sessions at the same time), select one or more sessions and then use the ellipsis menu to choose from the following actions:
Show session info: Takes you to the Session Info view. This option is only available if a single session is selected.
Message: Opens the Send Message dialog where you can type and send a message to the session owner(s).
Disconnect: Disconnect the selected session(s).
Log off: Log off the session(s).
Show resources: Switches to the Running Resources view.
Show running processes: Opens a view that lists running processes for the selected session. This option is only available if a single session is selected. See Running processes below.
Monitoring settings: Opens a dialog where you can configure monitoring settings to highlight values in session metrics for RD Session Hosts. The dialog lists available metrics and allows you to set Warning and Critical thresholds for a given metric. To set a threshold, select the checkbox in front of a metric name and specify the desired values. During the RAS Farm operation, when a threshold is reached, a session metric value is highlighted as follows: Warning threshold — orange; Critical threshold — red.
To reset values for a given threshold, select it and choose Reset from the ellipsis menu (or right-click > Reset). You can also enable or disable threshold color coding for a metric. To do so, select a metric and choose Enable or Disable from the ellipsis menu.
Refresh: Refresh the list.
Export: Export session information to a CSV file. See Session information.
The Show running processes menu option opens the Running Processes view for the session host with a filter applied to show processes for the selected session only.
The ellipsis menu allows you perform the following actions on a process:
Kill process. Kill the selected process.
Refresh. Refreshes the list.
The Session category displays user sessions for all available host types, including RD Sessions Hosts and VDI. This is the place where you can view all current sessions irrespective of the type of a server hosting a session.
When you select the Sessions category, the following two items are displayed in the Sessions navigation bar:
User Sessions: Lists user sessions for all available hosts.
Running Resources: Lists currently running published resources (apps and desktops) from all hosts.
Please note that when you open the Sessions category or an Active Sessions tab, some of the columns in a list may not be populated right away. This is because it takes some time to calculate these values. The examples of such columns include Logon duration, UX Evaluator, Latency. Simply wait a few seconds and the values will appear in the list.
To view user sessions, navigate to Sessions > User Sessions. The list contains user sessions from hosts of all available types, including RD Session Hosts and VDI.
To show or hide table columns, click the gear icon and select or clear column names.
To view session details, choose a session and click the user name. This opens the Session Info view displaying the session information.
The following groups are displayed:
Session Setup: Contains general session information.
Session Details: Displays the current session state, logon time, in/out data size, and general session information.
User Experience: Displays metrics that can be used to evaluate user experience.
Logon Details: Displays logon metrics that can be used to evaluate the logon process.
Connection Details: Displays connection and authentication details.
Client Details: Displays information about the user device and Parallels Client type and version.
Parallels RAS 18 introduces over 25 new session detail metrics available. The tables below give an overview of these new and some of the important preexisting metrics.
Note: The latest Parallels Client is required for some of the new metrics to be shown.
| Metric | Description |
|---|---|
* New since Parallels RAS 18.1
* New since Parallels RAS 18.0
* New in Parallels RAS 18.0
* New since Parallels RAS 18.0
* New since Parallels RAS 18.0
To export the session information to a CSV file, click Export in the navigation bar and specify the location and file name.
You can also export session information from the main session list by clicking the ellipsis menu and choosing Export. Note that depending on what is selected in the list, the following will be exported:
A single session — the information about that session is exported.
Multiple sessions — the information for all selected sessions is exported.
No selection — the information about all current sessions is exported. Exported CSV includes the exported session details along with export detail in the following format:
Session details (%Server type% such as RD Session Hosts) from Parallels RAS Farm %Farm name% and Site %Site name% exported by %Administrator% on %date% at %time%
| Metric | Description |
|---|---|
| Metric | Description |
|---|---|
| Metric | Description |
|---|---|
| Metric | Description |
|---|---|
| Metric | Description |
|---|---|
Session host*
Session host name
Source*
Sessions category only.
Host type: RDSH (even if its through VDI), VDI, RemotePC (through VDI only), Azure Virtual Desktop.
Session State
Active, Idle, Disconnected, etc
Logon time
Time and date when the session was established
Session Length
Time the session has been established
Idle Time
Time the session has been idle
Incoming Data*
Amount of data received from the client
Outgoing Data*
Amount of data sent to the client
Resolution
Session resolution
Color Depth
Session colors depth
Bandwidth Usage*
Bandwidth used by the client
UX Evaluator*
This is the time interval measured at the client between the first step (user action) and the last step (graphical response displayed).
Connection quality*
Connection quality rating (poor – excellent)
Latency*
Network latency
Transport Protocol*
TCP or UDP (over RDP)
Bandwidth availability*
Bandwidth availability as seen from the client
Reconnects*
Number of reconnects the current session suffered from inception (excluding graceful ones)
Last Reconnects*
Number of reconnects suffered from the current device session (excluding graceful ones)
Disconnect reason*
The last session disconnect reason
Logon duration*
Time taken to logon excluding the time waiting on UI.
Logon duration breakdown*
Connection time
Authentication duration
Host preparation (inc. load balancing algorithm)
User profile load time
RAS Policies lookup
Group Policy processing
Desktop loading
Other
User Profile*
User Profile method in use: FSLogix, User Profile Disk, or Other (also contains additional information, such as error code).
Connection mode
Connection mode used by the client (e.g. GW SSL).
Authentication type
Authentication type used by the client (e.g. Credentials).
MFA provider
MFA provider used by the client, if any.
Flow
Lists all hosts the connection goes through on the way to the resource host (HALB, Gateway, Session host).
Device name
Name of the device from which the session was established
IP Address
Client private IP address
Client OS*
The operating system on which the client is running
Client OS version*
The operating system version on which the client is running
Client version*
The RAS client version is use
Policy
The policy applied to the user session
To see the list of published resources currently running on all hosts, navigate to Sessions > Running Resources.
Some of the notable columns in the list are:
Published name: Published resource name (as seen in the Publishing category).
ID: The published resource ID (as seen in the Publishing category).
Description: Published resource description.
Process name: The corresponding process name.
User: Session owner.
Session ID: Session ID.
Session host: Session host name.
Source: Session source (RDSH, VDI).
To perform a task on a resource, select it in the list and click the ellipsis menu. Some of the tasks include:
Message: Send a message to the session owner.
Disconnect: Disconnects the session.
Log off: Log off the session.
Show running processes: Opens the Running Processes view for the session host with the corresponding PID filter applied.
Show user session: Opens to the Session Info view.
Show information: Displays the resource summary info and the session information. The session information includes the same metrics as described in Session information.
Monitoring settings: See the description of the Monitoring settings menu option in the User sessions topic.
Refresh: Refreshes the list.
Export: Exports the resource info to a CSV file.
To see the detailed published resource information, click the resource name. This opens a view displaying the basic published resource information (ID, name, target, etc.) and the corresponding session information. For the detailed description of session metrics, please see Session information. Clicking the resource name takes you to the Publishing category where the published resource is configured. The items in the navigation bar perform the same actions as the corresponding menu items described above.