Opening Parallels User Portal
To open Parallels User Portal, enter the address provided to you by your administrator in a web browser.
When you open the User Portal, the login page is displayed.
Note: By default, when you open the User Portal in a web browser for the first time, the cookie consent message is displayed at the top of the page in accordance with the GDPR regulation. To read the Parallels cookie policy, click the provided link. To agree with the policy, click Got it.
To log in to Parallels RAS, specify your user name in the UPN format (username@domain.com) and password and click Sign in.
Help us improve our products!
When you sign in to Parallels User Portal for the first time, you can choose to join Parallels Customer Experience Program. For more information about Parallels Customer Experience Program, see https://www.parallels.com/about/legal/pcep/.
Note: If Parallels RAS is configured to use Google Authenticator as a second-level authentication provider, an additional dialog opens where you can either scan a QR code or use a secret key to generate a one time password (OTP). See Using Google Authenticator for more information.
Launch apps in Parallels Client and fallback to Browser
With this option configured on the server side, you will see a dialog box in the web browser with the following options:
Detect Client. Determines if Parallels Client is installed on the local computer. If Parallels Client is not found, opens the Parallels Client installation page. Follow the instructions to install Parallels Client.
Note: If you don't have administrative permissions on this computer, a dialog will open saying so. The dialog has two buttons: Install Full Client and Install Basic Client. If you know the credentials of an administrative account on this computer, click Install Full Client and enter the credentials when asked. The installation will continue using these credentials, and the full version of Parallels Client will be installed. If you don't know the credentials, click Install Basic Client. The basic version of Parallels Client will still work, but some of the functionality will be missing.
After the installation, you should see Parallels User Portal displaying published resources that you can use. Please also note a link in the lower-left corner of the screen displaying the Parallels Client version and build number.
You can now run remote applications and desktops in Parallels Client or in Parallels User Portal. The default method for running applications and desktops is Parallels Client. To run a remote application or desktop in Parallels User Portal, right-click it (or tap and hold on a mobile device) and then choose Parallels User Portal.
Use Web Browser. Closes this dialog box and opens the main Parallels User Portal screen. Remote applications or desktops will be launched in the web browser. When you open Parallels User Portal the next time, you will again see the same dialog box with the same options.
Parallels Client only
When this option is configured on the server side, you will see a dialog box prompting you to install Parallels Client. Click the link provided to open the Parallels Client download and installation page and follow the instructions. After you install Parallels Client, you will see a screen with published resources that you can use. If you now double-click or tap a resource, it will be launched in Parallels Client.
Browser only
With this option configured, you will see a screen with published resources that you can use with no additional prompts. Remote applications and desktops will be launched in the web browser.