If you have any problems with Parallels Client or experienced a crash, check our help resources. Do the following:
Open Parallels Client.
Tap the icon in the top right corner and choose Help.
Note: This icon may be absent if your Android device has a physical or virtual menu button. Use this button instead.
You can read the most popular knowledge base articles or tap All knowledge base articles for more articles. If you still have a problem, contact the Parallels support team or send technical data to your Parallels Remote Application Server administrator. The technical data is collected to analyze the issue and work out a solution.