Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Parallels Cloud is a platform that allows IT organizations and users to use various cloud-based solutions offered by Parallels.
Parallels DaaS is a Parallels-assembled and hosted cloud-based Desktop as a Service (DaaS) solution that provides a virtualization control plane for IT organizations to deploy their virtual workloads, desktops, and applications that can be accessed from any user from any device. It separates the control plane from the data plane, which provides superior security, scalability, and performance.
Parallels DaaS consists of two services:
Parallels DaaS Management Portal for managing users and resources
Parallels DaaS User Portal for accessing resources
This guide explains how to use Parallels User Portal.
To sign in to Parallels DaaS visit https://daas.parallels.com
Parallels DaaS (Desktop as a Service) provides secure, remote desktop access from virtually any device. Whether you're using a web browser or a native client, getting started is quick and easy.
You can access Parallels DaaS from any modern web browser—no installation required. This is ideal for:
Shared or public devices
Occasional or incidental use
Environments where you can't install software
Microsoft Edge
Google Chrome
Mozilla Firefox
Safari
Open your preferred web browser.
Go to: https://daas.parallels.com
In the Email address field, specify your email and click Sign In. You will be redirected to the Microsoft Entra ID single sign-on page. After you sign in via Microsoft Entra ID, Parallels DaaS User Portal will open.
Tip: For best results, make sure your browser is up-to-date. If you experience performance issues, try switching browsers or clearing your cache.
Parallels DaaS User Portal uses cookies to provide the essential functionality and personalize your experience. When you sign in for the first time, at the bottom you will see a notification that allows you to accept all cookies or configure cookie settings. You can change cookie settings later, as described in the Configuring sessions settings section.
For frequent users, we recommend installing the Windows App on your device. This provides better performance, enhanced features, and a more seamless experience compared to browser-based access.
Improved responsiveness and performance
Support for features like drive redirection and multi-monitor setups
Persistent settings for easier login and configuration
Choose the appropriate version for your operating system:
Windows: Download from Microsoft Store (alternative download: MSIx)
Android/ChromeOS: Download from Google Play Store
iOS/IpadOS: Download from the App Store
Meta Quest: Download from the Meta Store
Select Sign in and sign in with your user account for Parallels DaaS. If you're signed in to your local Windows device with a work or school account on a managed device, you're signed in automatically.
If it's your first time using Windows App, navigate through the tour to learn more about Windows App, then select Done, or select Skip.
After you sign in, select Devices or Apps tab to show your remote resources from Parallels DaaS. Tabs are hidden if you don't have that type of resource assigned to you. If you don't see any devices or apps, contact your administrator.
Find the device or app you want to connect to. You can use the search box and filters to help you.
Select Connect on a device, or select an app to connect. You might be prompted to enter the password for your user account again, depending on how your administrator configures Azure Virtual Desktop.
You can pin your favorite devices and apps to the Favorites tab for quick access. To learn more
This section contains answers to frequently asked questions.
An account cannot be accessed.
Try the following solutions:
Parallels DaaS leverages your organization's identity, so the password should be identical to, for example, your Microsoft Office 365 credentials.
Contact your account administrator to confirm there are no outstanding issues with your account.
Clear your browser's cache and cookies and try logging in again.
Alternatively, try accessing your account using a different web browser.
Ensure that your firewall, security software, or ad blockers are not blocking access to our service.
Add our service URL to the list of trusted sites.
If you have 2FA enabled, ensure you have access to your authentication device or app.
If you are unable to access your 2FA, please contact your organization's support department for assistance.
If you've tried all the above steps and still can't access your account, please contact your organization's support department.
Provide as much detail as possible about the issue, including any error messages you received.
Follow your organization’s standard procedure for IT support requests.
You can configure session settings according to your needs.
To open the Parallels DaaS User Portal settings menu:
Click the "person" icon in the upper-right corner and select Settings.
The following settings are available:
Clipboard redirection: Enable or disable the clipboard in a remote session. Select from the following options: Bidirectional (copying is allowed in both directions), Server to client only, Client to server only, Disabled (copying in either direction is not allowed).
Sound: To play the sound on the local computer, select the Bring to this computer option.
Remote audio recording: Enable or disable the sound input redirection from the local computer to the remote resource. For example, if you would like to use a microphone in Skype or a similar application for teleconferencing, you need to enable audio recording. Select Record from this computer to enable recording or select Do not record to disable it.
Redirect links: Select a desired redirection option from the following: Do no redirect, Redirect all, Redirect URLs, Redirect email. When redirection is enabled, a link will be opened on the local computer.
Redirect printers: Select a printer redirection option: RAS Universal Printer (allows you to print via a local printer) or Do not redirect (printers will not be redirected).
Pen and touch input: Enable or disable pen input redirection with pressure sensitivity support. Please note that the eraser button is not supported.
Keyboard mode: Select Universal Keyboard (allows to use the local keyboard layout) or PC Keyboard (allows to select the layout manually). If you have problems typing certain characters, try selecting PC Keyboard and then selecting a proper layout in the Keyboard Layout drop-down list (see below).
Keyboard layout: Select a keyboard layout (e.g. English (US), English (UK), Japanese). To enable this drop-down list, the Keyboard Mode option must be set to PC Keyboard.
DPI aware: Enables the DPI awareness mode. If this option is enabled, Parallels DaaS User Portal will display higher-resolution graphics.
Participate in Customer Experience Program: This setting allows you to join Parallels Customer Experience Program. For more information about Parallels Customer Experience Program, see https://www.parallels.com/about/legal/pcep/.
To open cookie settings:
Click or tap the "person" icon in the upper-right corner and select Cookie Settings.
To enable or disable non-essential cookies:
Select Enable or Disable in the drop-down list to the right of the cookie category header and click OK.
When you log in, you will see the list of available applications. If you don't see the list of applications, click the application launcher button () at the bottom of the page. You can start several applications and a desktop simultaneously.
You can sort applications by clicking the Sort button ( ) and change the way the applications are presented by clicking the View button ( ).
To open an application:
Find an application in the All Apps list. You can use the search bar to the right of the list to find the application you need.
If you want to have quick access to the application, you can add it to favorites. To do this, hover over the application and click the start icon () to the right of the application name. The application will be saved to the Favorites list to the left of the All Apps list.
Click the application you want to open. If you select a desktop, it will open in a new tab.
To switch to another application:
Click on the icon of the application in the taskbar.
To switch to the desktop:
Open the tab or browser window where the desktop is launched.
To close an application:
Click the standard Windows exit button of the application.
To close a desktop:
Close the browser tab or window where the desktop is launched.
When you are connected to a resource, you have access to several popular functions:
Enable/Disable fullscreen.
Download a file from the resource.
Upload a file to the resource.
Keyboard shortcut menu.
Remote clipboard. In most situations, copying text between the local computer and the resource happens as it would with any other web application. If this is not possible, you can use the remote clipboard:
To transfer text from the local computer to the resource, paste the text to the Remote Clipboard window. Once pasted, the text will be automatically stored in the clipboard of the resource.
To transfer text from the resource to the local computer, copy the text in the resource the usual way, and it will automatically appear in Remote Clipboard window.
Session information.
The location of Session Toolbar depends on the type of the resource:
In a desktop, Session Toolbar appears on the right of the screen.
In an application, the toolbar action icons are located in the right corner of the taskbar. If the running applications support tray icons, you will also see them there.
Parallels DaaS User Portal can run in modern browsers such as Chrome, Edge, Safari, and Firefox. Note that this version supports desktop browsers only.