By default, all administrators of a Parallels business account can view and manage support tickets, but only you (the ticket owner) will receive email notifications about it. You can add other account administrators as watchers of a support ticket, so they can too receive email notifications.
To add ticket watchers:
Click Support on the page header (the red area).
Click the Parallels Remote Application Server card.
Click My Tickets in the upper right.
Select a ticket and click on the Subject column value (usually a combination of your company name and the issue description that you used when you created a ticket).
In the dialog that opens, click the Ticket Watchers tab.
Select an account administrator in the drop-down menu and then click Add.
Click Done.
To remove a watcher from a ticket, repeat the steps described above, but this time click the (X) icon next to the watcher and then click Done.