Adding watchers to a support ticket

By default, all administrators of a Parallels business account can view and manage support tickets, but only you (the ticket owner) will receive email notifications about it. You can add other account administrators as watchers of a support ticket, so they can too receive email notifications.

To add ticket watchers:

1. Click Support on the page header (the red area).

2. Click the Parallels Remote Application Server card.

3. Click My Tickets in the upper right.

4. Select a ticket and click on the Subject column value (usually a combination of your company name and the issue description that you used when you created a ticket).

5. In the dialog that opens, click the Ticket Watchers tab.

6. Select an account administrator in the drop-down menu and then click Add.

7. Click Done.

To remove a watcher from a ticket, repeat the steps described above, but this time click the (X) icon next to the watcher and then click Done.