Managing support tickets

Every time you request support, a support ticket is created for you. To view your support tickets (current and closed):

1. Click Support on the page header (the red area).

2. Click the Parallels Remote Application Server card.

3. Click My Tickets in the upper right. The My Tickets page opens displaying your current and closed support tickets.

The Status column displays the current ticket status, which is updated as the work on the ticket progresses. To filter the list on ticket status, click the drop-down menu in the upper right and select a status.

The Actions column contains links that allow you to perform the following actions on a ticket:

• Reply — (current tickets). Allows you to send a message to Parallels Support and attach one or more files if necessary.

• Close — (current tickets). Closes a ticket.

• Reopen — (resolved tickets). Reopens a ticket.

• Survey — (resolved tickets). Opens a survey page where you can rate your satisfactions with the Parallels products and services and to leave a feedback message.

Creating a new support ticket

When you open the My Tickets page, the link in the upper right changes to New Ticket. The link does exactly the same as the instructions in the beginning of this chapter — it opens a page where you can select a Parallels product and then create a support ticket.