Using Google Authenticator

To use Google Authenticator, you need to install the Authenticator app on your iOS or Android device. Simply visit Google Play or App Store and install the app. Once the Authenticator app is installed, the user is ready to connect to Parallels RAS using two-factor authentication.

To connect to Parallels RAS:

  1. The user opens Parallels User Portal and log in using your credentials.

  2. The multi-factor authentication dialog opens displaying a barcode (also known as QR code) and a secret key.

  3. Opens the Google Authenticator app on your mobile device:

    • If this is the first time you use it, tap Begin and then tap Scan a barcode.

    • If you have already created another account in Google Authenticator, tap the plus-sign icon and choose Scan a barcode.

  4. Scan the barcode displayed in the Parallels Client login dialog.

    If scanning doesn't work for any reason, go back in the app, choose Enter a provided key, and then enter the account name and the key displayed in the Parallels Client login dialog.

  5. Taps Add account in the app, which will create an account and display a one-time password.

  6. Go back to Parallels Client, click Next, and enter the one-time password in the OTP field.

On every subsequent login, you will only have to type the credentials (or nothing at all if the Save password option was selected) and enter a one-time password obtained from the Google Authenticator app (the app will continually generate a new password).

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