Adding Watchers to a Support Ticket

By default, all administrators of a Parallels business account can view and manage support tickets, but only you (the ticket owner) will receive email notifications about it. You can add other account administrators as watchers of a support ticket, so they can, too, receive email notifications.

To add ticket watchers:

1. Click the Support button on the product card.

2. Click My Tickets in the top-right corner.

3. Select a ticket and click on the Subject column value (usually a combination of your company name and the issue description that you used when you created a ticket).

4. In the dialog that opens, click the Ticket Watchers tab.

5. Select an account administrator in the drop-down menu and then click Add.

6. Click Done.

To remove a watcher from a ticket, repeat the steps described above, but this time, click the (X) icon next to the watcher and then click Done.