Requesting Support

To open the Support page in Parallels My Account:

1. Click Support on the page header (the red area).

2. Click the Parallels Desktop for Mac Business Edition card.

3. Click a category that best suits your inquiry.

4. To see popular topics, expand a subcategory and click on a link to a topic. To search for a solution for an issue, type the issue description in the box at the top of the page.

If you haven't found a solution for your issue, you can request support as follows:

1. On a support category page (steps 3 and 4 above), type a short issue description and click Request Support. Note that you must type a description or the Request Support button will not take you to the next step.

2. Select a support method (a messenger, phone, chat, etc.) and follow the onscreen instructions (see the notes below).

When contacting Parallels Support by email, phone, or Skype, you'll need a ticket ID, which is displayed on the screen when you select one of these support methods. You can place a call immediately, or you can click Book a Call to book it for another time. You can also see a ticket ID by clicking Support on a page header and clicking the My Tickets link in the upper right. See Managing Support Tickets for more info.

When using email, you can add additional watchers (other administrators of your Parallels business account) to receive email notifications. To do so, on the Create Support Request page, select the Add Watchers tab, then select an administrator and click the Add button. See also Adding Watchers to a Support Ticket.