Manage RAS Connection Brokers

To perform RAS Connection Broker management tasks:

  1. Navigate to Infrastructure > Connection Brokers.

  2. Select a Connection Broker in the list and click the ellipsis.

  3. In the menu, choose one of the options describe below.


See Add a secondary Connection Broker.

Update agent, Disable/Enable agent

Update, disable or enable the Connection Broker.


To configure logging choose one of the following:

  • Configure: Allows you to configure logging. For the explanation of log levels, please see below.

  • Retrieve: Retrieves a ZIP archive containing the log files to the specified location.

  • Clear: Clears all existing logs.

The available log levels are:

  • Standard: This is the standard log level that records only the most important events. Unless you are asked by Parallels RAS support to use one of the log levels described below, you should always use this one.

  • Extended: This logging involves more information than the standard logging, but it slows down the system because of the additional information that it needs to collect.

  • Verbose: Verbose logging involves even more information than the extended logging and can slow down your system significantly.

Please note that to avoid degraded performance, extended and verbose logging should only be enabled for a limited time period (enough to collect the necessary information for analysis). You can set this time period using Reset to the standard level after option. The default value is 12 hours. In specific cases, a Parallels support engineer will advise you whether this time period should be set to a different value. Once this time period is over, the log level will be reset back to standard.

Promote to primary

This option is enabled for secondary Connection Brokers only. In the event that the primary Connection Broker is down and cannot be recovered, you can promote a secondary Connection Broker to primary.

Rise priority / Lower priority

This option is enabled for secondary Connection Broker only. Each secondary Connection Broker is given a priority. To change the priority, choose Rise priority or Lower priority. The Connection Broker will move up or down the main list. The higher the agent is in the list, the higher the priority.


Refreshes the current view.


Remove the Connection Broker from the Farm.

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