Session information
To view user sessions, navigate to Sessions > User Sessions. The list contains user sessions from hosts of all available types, including RD Session Hosts and VDI.
To show or hide table columns, click the gear icon and select or clear column names.
To view session details, choose a session and click the user name. This opens the Session Info view displaying the session information.
The following groups are displayed:
Session Setup: Contains general session information.
Session Details: Displays the current session state, logon time, in/out data size, and general session information.
User Experience: Displays metrics that can be used to evaluate user experience.
Logon Details: Displays logon metrics that can be used to evaluate the logon process.
Connection Details: Displays connection and authentication details.
Client Details: Displays information about the user device and Parallels Client type and version.
Parallels RAS 18 introduces over 25 new session detail metrics available. The tables below give an overview of these new and some of the important preexisting metrics.
Session Setup
Session host*
Session host name
Source*
Sessions category only.
Host type: RDSH (even if its through VDI), VDI, RemotePC (through VDI only), Azure Virtual Desktop.
* New since Parallels RAS 18.1
Session Details
Session State
Active, Idle, Disconnected, etc
Logon time
Time and date when the session was established
Session Length
Time the session has been established
Idle Time
Time the session has been idle
Incoming Data*
Amount of data received from the client
Outgoing Data*
Amount of data sent to the client
Resolution
Session resolution
Color Depth
Session colors depth
Bandwidth Usage*
Bandwidth used by the client
* New since Parallels RAS 18.0
User Experience
UX Evaluator*
This is the time interval measured at the client between the first step (user action) and the last step (graphical response displayed).
Connection quality*
Connection quality rating (poor – excellent)
Latency*
Network latency
Transport Protocol*
TCP or UDP (over RDP)
Bandwidth availability*
Bandwidth availability as seen from the client
Reconnects*
Number of reconnects the current session suffered from inception (excluding graceful ones)
Last Reconnects*
Number of reconnects suffered from the current device session (excluding graceful ones)
Disconnect reason*
The last session disconnect reason
* New in Parallels RAS 18.0
Logon Details
Logon duration*
Time taken to logon excluding the time waiting on UI.
Logon duration breakdown*
Connection time
Authentication duration
Host preparation (inc. load balancing algorithm)
User profile load time
RAS Policies lookup
Group Policy processing
Desktop loading
Other
User Profile*
User Profile method in use: FSLogix, User Profile Disk, or Other (also contains additional information, such as error code).
* New since Parallels RAS 18.0
Connection Details
Connection mode
Connection mode used by the client (e.g. GW SSL).
Authentication type
Authentication type used by the client (e.g. Credentials).
MFA provider
MFA provider used by the client, if any.
Flow
Lists all hosts the connection goes through on the way to the resource host (HALB, Gateway, Session host).
Client Details
Device name
Name of the device from which the session was established
IP Address
Client private IP address
Client OS*
The operating system on which the client is running
Client OS version*
The operating system version on which the client is running
Client version*
The RAS client version is use
Policy
The policy applied to the user session
* New since Parallels RAS 18.0
Export session information
To export the session information to a CSV file, click Export in the navigation bar and specify the location and file name.
You can also export session information from the main session list by clicking the ellipsis menu and choosing Export. Note that depending on what is selected in the list, the following will be exported:
A single session — the information about that session is exported.
Multiple sessions — the information for all selected sessions is exported.
No selection — the information about all current sessions is exported. Exported CSV includes the exported session details along with export detail in the following format:
Session details (%Server type% such as RD Session Hosts) from Parallels RAS Farm %Farm name% and Site %Site name% exported by %Administrator% on %date% at %time%
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