Troubleshooting the SSO Activation
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Last updated
Last updated
Single Sign-On (SSO) is one of the options offered for activating Parallels Desktop for Mac. Users who choose this option will see a window that looks like this:
Some users might skip this dialog by clicking Cancel. In this case, you can instruct them on how to re-start the SSO-based activation procedure manually. To start the SSO-based activation:
In the application's menu, choose Parallels Desktop → Account & License... and select the Continue with SSO option.
On the Sign-In to Parallels Account dialog, clicking Business Edition (at the bottom of the dialog, on the left) opens the Activate Business Edition dialog.
On the Enter Enterprise Key dialog, clicking Continue with SSO (at the bottom of the dialog, on the left) opens the dialog, which prompts the user to enter the corporate email address. This is where the product activation procedure via Single Sign-On starts!
Users should type their corporate email address in the popup dialog that is opened by clicking Continue with SSO, then click Next.
Attention: If a particular user's account still won't activate using SSO, go back to your Identity Provider's settings and make sure that the user is included in the main user group for Parallels Desktop, as described in the .
