Parallels Desktop Enterprise Edition Administrator's Guide
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  • Introduction
  • Upgrading from Business Edition
    • How to Trial Enterprise Edition with Existing Business Edition Per-user License
    • What Happens after a Trial Ends
    • Migrating from Business Edition to Enterprise Edition
    • Migrating from per-device to per-user licensing
  • Getting Started
    • Creating a Business Account and Registering Your License
    • Dividing Users into Groups with Sublicenses
    • Configuring Golden Images and Policies in the Management Portal
    • Installing and Activating Parallels Desktop
  • Configuring the Single Sign-On (SSO) integration with Parallels My Account
    • Prerequisites
    • Starting the Integration Process in Parallels My Account
      • Configuring SSO Integration with Azure/Entra ID
      • Configuring SSO Integration with Okta
      • Configuring SSO Integration with Ping Identity
      • Configuring SSO Integration with JumpCloud
      • Configuring SSO Integration with Google Workspace
    • [OPTIONAL] How to Divide Users into Groups and Assign Them Sublicenses
    • Troubleshooting the SSO Activation
  • Creating and Uploading Virtual Machine Images
  • Mass Deployment of Parallels Desktop and Virtual Machines
    • Deploying via an Invitation Email
    • Mass Deployment Using Mac Management Tools
      • [RECOMMENDED] Deploying Parallels Desktop via MDM App Catalogs Using Configuration Profiles
        • Creating and Editing a Configuration Profile in iMazing
        • Deploying Parallels Desktop via MDM App Catalog (as seen in Jamf Pro)
      • [ALTERNATIVE] Mass Deployment via Deployment Package
        • Prerequisites
        • Supported Mac Management Tools
        • Preparing the Autodeploy Package
          • Downloading the Autodeploy Package
          • Specifying a License Key
          • [OPTIONAL] Adding the Parallels Desktop Installation Image
          • [OPTIONAL] Adding a Virtual Machine
            • Installing Parallels Tools
            • Preparing Windows for Mass Deployment
            • Common Configuration Options
          • Adding Windows Application Stubs
          • Configuring Deployment Options
          • Single Application Mode
          • [MANDATORY] Creating a Flat Package
          • Testing the Autodeploy Package
        • Deploying the Package to Macs
          • Example: Jamf Pro
            • Automating Parallels Desktop Initial Setup with a Configuration Profile
          • Using a Script to Change VM Options
    • Enrolling Virtual Machines in Azure Active Directory
  • Parallels Management Portal
    • Golden Images
    • Policies
    • User Groups
    • Virtual Machines
    • Providing Feedback
  • Parallels Desktop for Mac Enterprise Edition Features
    • [DEPRECATED] Using Configuration Profiles
      • Creating a Configuration Profile
      • Applying a Configuration Profile to a License Key
      • Provisioning a Corporate VM Image
        • Creating a Configuration Profile
        • Installing a VM Image on a Mac
      • Enabling Major Version Upgrades
        • Creating a Configuration Profile
    • Participating in the Customer Experience Program
    • Locking a Virtual Machine on Suspend
    • Activating Using a Corporate Account
    • Restricting a Virtual Machine Configuration with a Custom Password
    • Restricting User Actions in Parallels Desktop
    • Setting an Asset Tag in the Virtual Machine BIOS
    • Using Custom Graphics and Links in the Control Center
    • Hiding Developer Tools in the Parallels Desktop GUI
    • Encrypting a Virtual Machine
    • Single Application Mode
    • Setting an Expiration Date on a Virtual Machine
    • Enforcing USB Device Policies
    • Resetting the Guest OS Password
    • Setting Up a Local Update Server
      • Setting Up a Local Web Server
      • Creating the Parallels Update XML File
      • Configuring Individual Macs
    • Configuring Parallels Desktop Update Branch
    • Customizing the Support Center Option
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  1. Parallels Desktop for Mac Enterprise Edition Features

Customizing the Support Center Option

PreviousConfiguring Parallels Desktop Update Branch

Last updated 7 months ago

When users run Parallels Desktop Enterprise Edition, they can get support at any time by clicking the Help > Support Center menu. By default, this will open one of the following:

  • If you are a large organization with your own Help Desk, the menu will open a message box saying the user should contact the system administrator for assistance.

  • If you are a small organization without a Help Desk or if you are using a trial version of Parallels Desktop, the menu will open the Parallels Desktop support web page.

You can change the default behavior described above and make the Help > Support Center menu open a custom URL, such as your corporate Help Desk page or any other web page you desire.

The customization can be done during mass deployment of Parallels Desktop by modifying the corresponding deployment configuration parameter. Please see for the complete info (see the description of the Help and Support section of the configuration file).

You can also make the customization manually on an individual Mac as follows:

  1. Log in to the Mac.

  2. In the Finder, navigate to the /Users/<User_Name>/Library/Preferences directory and locate the com.parallels.Parallels Desktop.plist file.

  3. Open the file using the Property List Editor application, which is included with Xcode.

  4. Find the SupportRequestUrl property in the file. If the property doesn't exist, add it to the file specifying its data type as String.

  5. To specify the action that should be performed by the Help > Support Center menu, set the value of the SupportRequestUrl property:

    • To display the default text message, clear the property value.

    • To open a URL, specify the full URL of the desired web page or resource.

Note: The SupportRequestUrl property value has no effect when Parallels Desktop is activated using the Parallels Desktop Standard Edition license key.

Configuring deployment options