Parallels DaaS Administrator's Guide
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  • About Parallels DaaS
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    • System requirements
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    • Configuring the prerequisites
    • Connecting your Microsoft Azure subscription
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  • Common Management Tasks
    • Logoff user after all applications are closed
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  • Frequently asked questions
    • Validation Unsuccessful!
    • The sign-in method you’re trying to use isn’t allowed
    • What to do if you cannot access your account
    • How to create an Azure file share for FSLogix
    • How to resolve Error 500 on user authentication
    • How to resolve error "User does not have RDP endpoint for published item"
    • How to resolve error "A parameter cannot be found that matches the parameter name 'AsHashtable'"
    • Initialization of your Azure connection failed
    • Unexpected token ':"en"' in expression or statement
    • Cannot type in a PowerShell window
    • Migrating to daas.parallels.com
  • Providing feedback
  • Accessing documentation
  • Examples
    • Small Deployment (15–30 Users)
    • Medium Deployment (20-100 Users)
    • Large Deployment (100+ users)
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  1. Frequently asked questions

How to resolve Error 500 on user authentication

PreviousHow to create an Azure file share for FSLogixNextHow to resolve error "User does not have RDP endpoint for published item"

Last updated 1 year ago

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Problem

In some cases, when you try to authenticate a user, an exception is shown:

{
    "Type": "Exception",
    "Title": "An error occurred.",
    "Status": 500,
    "Detail": "An error was encountered while handling the remote login."
    "Instance": "/signin-oidc",
    "Extensions": {}
}

Solution

  1. Log in to the Microsoft Azure portal at .

  2. Open the portal menu and select Microsoft Entra ID.

  3. On the left pane, select App registrations.

  4. Click All applications.

  5. Click the application you created for Parallels DaaS.

  6. Select Authentication in the left blade.

  7. Select ID tokens (used for implicit and hybrid flows).

  8. Click Save.

https://portal.azure.com