Send-RASSupportRequest

NAME

Send-RASSupportRequest

SYNOPSIS

Sends RAS support request to Parallels Support.

SYNTAX

Send-RASSupportRequest -Type {Email | SaveToArchive | SendReport} [-AttachmentPath <string>] [-Company <string>] [-Fullname <string>] [-Message <string>] [-SaveArchiveToPath <string>] [-Subject <string>] [<CommonParameters>]

DESCRIPTION

Either saves the zip file with all support information or

sends the information as an attachment to Parallels Support to investigate the problem at hand.

Please note that the current information, Parallels Remote Application Server settings and current Log files are sent as an attachment.

PARAMETERS

-Type <SupportType> Support type.

Possible values: Email, SaveToArchive, SendReport

        Required?                    true

        Position?                    named

        Default value                Email

        Accept pipeline input?       false

        Accept wildcard characters?  false

-Fullname <string> Full name of Administrator requesting support.

        Required?                    false

        Position?                    named

        Default value                N/A

        Accept pipeline input?       false

        Accept wildcard characters?  false

-Company <string> Company of Administrator requesting support.

        Required?                    false

        Position?                    named

        Default value                N/A

        Accept pipeline input?       false

        Accept wildcard characters?  false

-Subject <string> Subject of request.

        Required?                    false

        Position?                    named

        Default value                N/A

        Accept pipeline input?       false

        Accept wildcard characters?  false

-Message <string> The message query for support.

        Required?                    false

        Position?                    named

        Default value                N/A

        Accept pipeline input?       false

        Accept wildcard characters?  false

-AttachmentPath <string> The path of the attachment to be sent to Parallels support.

        Required?                    false

        Position?                    named

        Default value                

        Accept pipeline input?       false

        Accept wildcard characters?  false

-SaveArchiveToPath <string> The path where the archive file (with support data) should be saved.

        Required?                    false

        Position?                    named

        Default value                

        Accept pipeline input?       false

        Accept wildcard characters?  false

<CommonParameters>

        This cmdlet supports the common parameters: Verbose, Debug,

        ErrorAction, ErrorVariable, WarningAction, WarningVariable,

        OutBuffer, PipelineVariable, and OutVariable. For more information, see 

        about_CommonParameters documentation. 

INPUTS

-none-

OUTPUTS

EmailSupportRequest

SaveZipSupportRequest

SendSupportReport

EXAMPLES

---------- EXAMPLE 1 ----------

Send-RASSupportRequest -Fullname "John Doe" -Company "Parallels" -Subject "Publishing issue" -Message "My message here" -Type Email

Sends request to RAS support server for further investigation of issue by support.

Returns: The report ID that was generated when generating the issue report. ---------- EXAMPLE 2 ----------

Send-RASSupportRequest -Fullname "John Doe" -Company "Parallels" -Subject "Publishing issue" -Message "My message here" -Type SaveToArchive

Saves Support Request attachment archive to a auto generated path (unless specified).

Returns: the path where the attachment archive is saved.

RELATED LINKS

• Get-RASMailboxSettings

• Set-RASMailboxSettings