Auto login

Auto login for RAS User Portal facilitates the frequent use of the portal by providing auto login option for the user without requiring user intervention to input their credentials. With Auto login enabled, as soon as user opens the Parallels User Portal, user will be automatically logged in, able to see the list of resources that were made available by the administrator and to launch resources accordingly. This experience can be configured from the Web Client settings or centrally controlled from RAS policies. It is set to accelerate user login and increase user experience by reducing the number of times users are prompted to login to the Parallels User Portal.

To use this feature, the following requirements must be met:

  • The Secure Gateway that hosts the User Portal and Web Client must have a valid and trusted (by end point devices) certificate.

  • There is only one set of valid credentials already saved for a given domain (including subdomains). Auto login is not applicable in case of using shared devices due to multiple user accounts accessing the same Parallels RAS environment.

  • Not using incognito — when using incognito, and only one set of credentials is available, sign-in pop up still shows, so auto login cannot happen without the user intervention.

  • Auto login is supported on Chromium-based browsers only, such as Google Chrome and Microsoft Edge.


The following settings control the Auto login functionality:

  • When a user logs in to User Portal for the first time, they need to click Save when asked to save the password. For this to happen, the Offer to save password and Auto sign-in options must be enabled in the browser (these are the default settings in a Chromium-based browser).

  • The user needs to confirm to reduce the number of times they asked for credentials. This will enable the Auto login option.

  • The RAS administrator may also use RAS policies to enforce auto login (enabled/disabled). This can be done from Policy > Session > Connection > Primary Connection > Auto Login.

  • An expiry time of 60 days is set when the Auto login option is enabled due to security.

Using Auto login

The following describes how Auto login works:

  1. The user opens the User Portal web page in a browser and logs in. Note that direct app access is also supported.

  2. On the first login, User Portal will suggest the user to enable Auto login.

  3. When the user opens the User Portal (or uses a direct app link) the prompt to enter credentials will not appear.

To see the Auto login setting in User Portal, click on the user icon in the top right and click Settings. Examine the Auto Login setting.

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