Open Parallels Web Client

To open Parallels Web Client in a web browser, enter one of the following in a web browser, depending on your setup:

• The DNS name of an HALB device or HALB Virtual Server (if in use). For example, https://ras.msp.com.

• The FQDN or IP address of a specific RAS Secure Gateway. For example, https://ras-gw1.company.dom.

For more information about the Web Client URL, please see Web request load balancing.

When you open the Web Client in a web browser, the login page is displayed.

Note: By default, when a user opens Web Client in a web browser for the first time, the cookie consent message is displayed at the top of the page in accordance with the GDPR regulation. To read the Parallels cookie policy, the user clicks the provided link. To agree with the policy, the user clicks Got it to close the message and continue. The RAS administrator can disable the cooke consent message in the Theme settings dialog.

To log in to Parallels RAS, specify your user name in the UPN format ([e-mail]) and password and click Log in.

Note: If Parallels RAS is configured to use Google Authenticator as a second-level authentication provider, an additional dialog opens where the user can either scan a QR code or use a secret key to generate a one time password (OTP). For details, please see Using Google Authenticator.

Once the user is logged in, one of the scenarios described below takes place depending on how the Web Client is configured on the server side. For details, please see Configure Web Client.

Launch apps in Parallels Client and fallback to Browser

With this option configured on the server side, you will see a dialog box in the web browser with the following options:

• Detect Client. Determines if Parallels Client is installed on the local computer. If it is not installed, opens the Parallels Client installation page. Follow the instructions to install Parallels Client.

Note: If you don't have administrative permissions on this computer, a dialog will open saying so. The dialog has two buttons: Install Full Client and Install Basic Client. If you know credentials of an administrative account on this computer, click Install Full Client and enter the credentials when asked. The installation will continue using these credentials and the full version of Parallels Client will be installed. If you don't know the credentials, click Install Basic Client. The basic version of Parallels Client will still work but some of the functionality will be missing.

After the installation, you should see Parallels Web Client displaying published resources that you can use. Please also note a link in the lower left corner of the screen displaying the Parallels Client version and build number.

You can now run remote applications and desktop in Parallels Client or in Parallels Web Client. The default method for running applications and desktops is Parallels Client. To run a remote application or desktop in Parallels Web Client, right-click it (or tap and hold on a mobile device) and then choose Parallels Web Client.

• Use Web Browser. Closes this dialog box and opens the main Parallels Web Client screen. Remote applications or desktops will be launched in the web browser. When you open Parallels Web Client the next time, you will again see the same dialog box with the same options.

Parallels Client only

When this option is configured on the server side, you will see a dialog box prompting you to install Parallels Client. Click the link provided to open the Parallels Client download and installation page and follow the instructions. After you install Parallels Client, the main User Portal screen opens displaying published resources that you can use. If you now double-click or tap a resource, it will be launched in Parallels Client.

Browser only

With this option configured, the main User Portal screen opens with no additional prompts. Remote applications and desktops will be launched in the web browser.