User authentication

User authentication in the RAS multi-tenant architecture is performed by the RAS Connection Broker running in the Tenant Farm. The Connection Broker is selected randomly by a shared RAS Secure Gateway. If the Connection Broker is unavailable, then it's marked accordingly and no communication is conducted with it from the same shared gateway for a period of time. The gateway checks the Connection Broker status periodically and resumes communications as soon as the agent becomes available.

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