Session information

To see the complete information for a specific session, right-click it and choose Show information. This opens the Session Information dialog where session properties are grouped by functionality.

The following groups are displayed:

  • Session Setup: Contains general session information.

  • Logon Details: Displays logon metrics that can be used to evaluate the logon process.

  • Session Details: Displays the current session state, logon time, in/out data size, and general session information.

  • Connection Details: Displays connection and authentication details.

  • User Experience: Displays metrics that can be used to evaluate user experience.

  • Client Details: Displays information about the user device and Parallels Client type and version.

Parallels RAS 18 introduces over 25 new session detail metrics available. The following tables give an overview of these new and some of the important preexisting metrics.

Session Setup


Session host*

Session host name


Sessions category only.

Host type: RDSH (even if its through VDI), VDI, RemotePC (through VDI only), AVD

* New since Parallels RAS 18.1

Logon details


Logon duration*

Time taken to logon excluding the time waiting on UI.

Logon duration breakdown*

Connection time

Authentication duration

Host preparation (inc. load balancing algorithm)

User profile load time

RAS Policies lookup

Group Policy processing

Desktop loading


User Profile*

User Profile method in use: FSLogix, User Profile Disk, or Other (also contains additional information, such as error code).

* New since Parallels RAS 18.0

User Experience


UX Evaluator*

This is the time interval measured at the client between the first step (user action) and the last step (graphical response displayed).

Connection quality*

Connection quality rating (poor – excellent)


Network latency

Transport Protocol*

TCP or UDP (over RDP)

Bandwidth availability*

Bandwidth availability as seen from the client


Number of reconnects the current session suffered from inception (excluding graceful ones)

Last Reconnects*

Number of reconnects suffered from the current device session (excluding graceful ones)

Disconnect reason*

The last session disconnect reason

* New in Parallels RAS 18.0

Session details


Session State

Active, Idle, Disconnected, etc

Logon time

Time and date when the session was established

Session Length

Time the session has been established

Idle Time

Time the session has been idle

Incoming Data*

Amount of data received from the client

Outgoing Data*

Amount of data sent to the client


Session resolution

Color Depth

Session colors depth

Bandwidth Usage*

Bandwidth used by the client

* New since Parallels RAS 18.0

Client details


Device name

Name of the device from which the session was established

IP Address

Client private IP address

Client OS*

The operating system on which the client is running

Client OS version*

The operating system version on which the client is running

Client version*

The Parallels Client version is use


The policy applied to the user session

* New since Parallels RAS 18.0

Export session information

To export the session information to a CSV file, click the Export button in the Session Information dialog and specify the location and file name.

You can also export session information from the main session list by clicking Tasks > Export. Note that depending on what is selected in the list, the following will be exported:

  • A single session — the information about that session is exported.

  • Multiple sessions — the information for all selected sessions is exported.

  • No selection — the information about all current sessions is exported. Exported CSV includes the exported session details along with export detail in the following format:

    Session details (%Server type% such as RD Session Hosts) from Parallels RAS Farm %Farm name% and Site %Site name% exported by %Administrator% on %date% at %time%

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