Configure client policy options

The Client options node allows you configure client policy options. Select the node and then select and configure individual items under it as described below.


On the Connection pane, specify the following options:

  • Connection Banner. Select a banner to display while establishing a connection.

  • Automatically refresh connected RAS connections every [ ] minutes. Select this option and specify the time interval to automatically refresh a connection. This will refresh the published resources list in Parallels Client.

  • When all sessions are closed. Specifies what happens when all user sessions are closed:

    • Do nothing. Nothing happens.

    • Lock workstation. The computer is locked.

    • Sign out from workstation. The current user is signed out from their account.

Note: The Lock workstation option is not supported on the devices managed in the Kiosk mode.


Specify a log level for Parallels Client. Choose from the following options:

  • Standard

  • Extended

  • Verbose

You should normally use the Standard logging. When you have an issue with Parallels Client, you can temporarily raise the log level by selecting Extended or Verbose and setting start date/time and a duration. Note that start date and time correspond to the local client time zone. Parallels Client must be running in order for the logging to take place. If Parallels Client is launched when Extended or Verbose levels should be already in effect, the level will stay on for the remainder of the original duration setting. If a policy changes during this time, the actual log level settings will be reapplied accordingly.


Select Check for updates on startup and specify an update URL if you want Parallels Client to check for updates when it starts. The URL can point to the Parallels website or you can store updates on your local network and use this local URL. For the information on how to configure a local update server, please read

Note: This option works with Parallels Client for Windows only. Parallels Client for Mac can be updated only from the App Store. Parallels Client for Linux does not support this feature.

PC keyboard

To force a particular keyboard to be used, select the Force use PC keyboard and select a keyboard layout from the drop-down list. Note that the selected layout can and will only be used in a Parallels Client version that supports this particular layout.

Single sign-on

Parallels Client for Windows comes with its own SSO component that you can install and use to sign in to Parallels RAS. If you already use a third-party credential provider component on your Windows computers, you first need to try if the single sign-on works right out of the box. If it doesn't, you need to configure Parallels RAS and Parallels Client to use the Parallels RAS SSO component to function as a wrapper for the third-party credential provider component.

To use Parallels RAS SSO as a wrapper, specify a third-party component, select the Force to wrap third party credential provider component option and specify the component's GUID in the field provided. You can obtain the GUID in Parallels Client as follows:

  1. Install Parallels Client on a computer that has the third-party component installed.

  2. In Parallels Client, navigating to Tools > Options > Single Sign-On (tab page).

  3. Select the "Force to wrap..." option and then select your provider in the drop-down list.

  4. Click the Copy GUID to Clipboard button to obtain the component's GUID.

You will also need to specify the component's GUID when setting up an invitation email in the RAS Console. If you haven't set up an invitation email yet, you can do it as follows:

  1. In the RAS Console, select the Start category and then click the Invite Users item in the right pane.

  2. On the second page of the wizard (target platform and connection options), click the Advanced button.

  3. In the dialog that opens, select the Force to wrap third party SSO component option and specify the GUID of the component.

For more information, see the Invite users section.

After the policies are applied on Windows computers, Parallels Client will be automatically configured to use the specified third-party credentials provider.


Use this pane to specify advanced client options, as described below.


  • Always on Top. With this feature enabled, other applications will no longer mask the launcher.

  • Show connection tree. Displays the connection tree.

  • Minimize to tray on close or escape. Enable this feature to place the Parallels Client into the System Tray when you click on the Close button or hit escape.

  • Enable graphic acceleration (Chrome client).

  • Do not warn if server certificate is not verified. When connected to a RAS Secure Gateway over SSL, and the certificate is not verified, a warning message will be displayed. You can disable this warning message by enabling this option.

  • Swap mouse buttons. When enabling this setting, the mouse buttons will be swapped on the remote computer.

  • DPI aware. This will force a published application to be DPI-aware depending on the client's DPI settings. This feature works on Windows 8.1 or higher.

  • Add RAS Connection automatically when starting web or shortcuts items. This option will add the connection preferences in the Parallels Client when starting an item contained in a connection that is not yet listed.

  • Do not show prompt message for auto add RAS connection. Enable this option to disable prompt messages when adding auto connections.

  • Close error messages automatically. When a session disconnects because of an error, the error is automatically dismissed after 15 seconds.

  • Clear session cookies on exit. When a user logs on, a Parallels RAS logon cookie is kept on the client side. This will allow the user to connect again with Parallels RAS without re-authenticating. Check this option to delete any cookies when the user closes the Parallels Client.

  • Enable extended logging. Enables extended logging.

  • Turn off UDP on Client: Turns off UDP traffic from Parallels Client for Windows.


Specify a language that Parallels Client should use. The Default option uses the main language used by the client's operating system.


  • Install missing fonts automatically. If automatic fonts are installed on the server, they will be available when a session connects.

  • Raw printing support. When enabling this setting, printing will still work for applications sending data in RAW format.

  • Convert non distributable fonts data to images. During RAS Universal Printing, if a document includes non-distributable fonts, each page is converted to an image.

  • Cache printers hardware information. Caching of printer hardware information locally to speed-up RAS universal printer redirection.

  • Refresh printer hardware information every 30 days. Forces the printer hardware information cache update even if nothing has changed in 30 days. When this option is off, the cache will only be refreshed if there were known changes.

  • Cache RAS Universal Printing embedded fonts. Caching of embedded fonts locally to speed-up RAS universal printing process time.

Windows client

  • Hide Launcher when application is launched. If this option is enabled, the launcher will be minimized in the system tray after an application is launched.

  • Launch automatically at Windows startup. This option will place a shortcut in the start menu folder of the client and the Parallels Client will launch automatically on Windows startup.

RemoteFX USB redirection

  • Allow RDP redirection of other supported RemoteFX USB devices to all users. This setting applies to Parallels Client for Windows only. Outside Parallels RAS, the standard RemoteFX USB redirection feature must be enabled via Group Policy in order to work. When you select the "Allow RDP redirection ..." option on this screen, it will do the same as GPO, which is update the corresponding registry setting in Windows on a client machine. Parallels Client for Windows relies on this feature to be enabled in Windows registry in order to redirect USB devices. When the policy containing this setting is applied on a client machine, the user will see a message that RemoteFX USB redirection was enabled and that they will need to restart Windows.

Customer Experience Program

  • Participate in Customer Experience Program. This setting allows you to join Parallels Customer Experience Program. For more information about Parallels Customer Experience Program, see

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