Managing administrator accounts

To view existing administrator accounts, select the Administration category in the RAS Console. The Accounts tab lists existing accounts and their properties, including:

  • Group or user name. Account name, which can be a user or group name.

  • Type. Account type. Can be one of the following: User, Group, Group User. The User and Group are self-explanatory. The Group User is a user who receives Parallels RAS administrative permissions via a group membership. When you initially add a group to the list of Parallels RAS administrators, its members are not displayed on the Accounts tab. As soon as a member of the group logs in to Parallels RAS, the account name is added to the list of administrators as a Group User and remains there. Note that you cannot change Parallels RAS permissions for such an account individually outside the group permissions.

  • Permissions. A security role assigned to an administrator.

  • Email. Email address.

  • Mobile. Mobile phone number.

  • Group. Group name. This column has a value for Group Users only (see the Type column description above).

  • Last Modification By. The name of the user who modified this account in Parallels RAS the last time.

  • Changed On. The last account modification date.

  • Created By. The name of the user who created this account in Parallels RAS.

  • Created On. The date when this account was added to Parallels RAS.

  • ID. Internal Parallels RAS ID.

Modifying an account

To modify an account:

  1. Right-click an account and choose Properties in the context menu.

  2. Use the Administrator Properties dialog to modify the necessary information. For more info, see Adding an Administrator Account.

Handling locked objects

When an administrator is working with an object (e.g. a tab in the RD Session Host properties dialog), the object is locked for all other administrators. Therefore, upon trying to access a locked object, an administrator will be alerted with an error that the object is locked and will be denied access to it.

A root administrator (but not power or custom administrator) can release a locked object as follows:

  1. On the Administration > Accounts tab, click the Tasks drop-down list and choose Show Sessions.

  2. In the Sessions dialog, select the administrator who is locking an object and then click the Send Message icon (at the top).

  3. If the administrator doesn't reply and doesn't release the object, you have an option to click Log Off, which will log them off and will unlock the category.

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