Main menu options

To open the Parallels User Portal main menu, click or tap the "person" icon in the upper-right. You can select from the menu options described below.


Allows you to configure the following settings:

  • Clipboard redirection: Enable or disable the clipboard in a remote session. Select from the following options: Bidirectional (copying is allowed in both directions), Server to client only, Client to server only, Disabled (copying in either directions is not allowed).

  • Sound: To play the sound on the local computer, select the Bring to this computer option. If sound is not supported by your browser, the menu will be disabled and you'll see a corresponding text message below it.

  • Remote audio recording: Enable or disable the sound input redirection from the local computer to the remote application. For example, if you would like to use a microphone in Skype or a similar app for teleconferencing, you need to enable audio recording in User portal. Select Record from this computer to enable recording or select Do not record to disable it.

Note: Audio input is supported in Chrome, Firefox, Edge and Safari 11. If your browser doesn't support audio input, this setting will be disabled and you will see a text message instead.

  • Redirect links: Select a desired redirection option from the following: Do no redirect, Redirect URLs, Redirect email, Redirect all. When redirection is enabled, a link will be opened on the local computer.

  • Pen and touch input: Enable or disable pen input redirection with pressure sensitivity support. Please note that the eraser button is not supported.

Note: Pen input redirection is supported with the following software: Chromium-based browsers running on Windows 8.1 or later, Google Chrome running on Chrome OS. This functionality was tested on Chrome OS 97.X and 98.X.

  • Redirect printers: Select a printer redirection option: RAS Universal Printer (uses the RAS Universal Printing technology) or Do not redirect (printers will not be redirected).

  • Keyboard mode: Select Universal Keyboard or PC Keyboard. If you have problems typing certain characters, try selecting PC Keyboard and then selecting a proper layout in the Keyboard Layout drop-down list (see below).

  • Keyboard layout: Select a keyboard layout (e.g. English (US), English (UK), Japanese). To enable this drop-down list, the Keyboard Mode option must be set to PC Keyboard.

  • (ChromeOS only) Use a shortcut for the Windows key: Specify the shortcut that will be used in place of the Windows key.

  • Auto login: Enable or disable auto login in User Portal. If this option is on, and the user credentials have been saved before, the user will not have to enter them again. This option may not be available if a Client Policy was applied where this option is turned off. Note that the auto login option is supported on the latest Chromium-based browsers, such as Google Chrome and Microsoft Edge. For more information, please see Auto login.

  • Connection timeout, seconds: Specify the connection timeout.

  • MFA: Remember last method used: If using multi-factor authentication, enable this option so the last method used is remembered and used by default.

  • Always ask for credentials when starting application: If this option is enabled, a user will be asked to enter credentials when starting an application even if the session is still active. You can use this option as added security to prevent unauthorized users to access applications. For example, if a user disconnects from a session, no one else will be able to take over the session and run remote applications. As another example, if a user leaves a device with an open User Portal displaying the app listing (with or without running RDP sessions) then any user who tries to open a new application or another instance of a running application will be prompted for credentials. Please note that the Auto login option (described above) must be disabled for this functionality to work; otherwise saved credentials will be used automatically.

Change Password

Allows the user to remotely change their domain password. When the password is being changed, the password requirements are displayed on the screen, so the user can follow them for the new password to be accepted. If you use a third-party identity provider, you can configure User Portal to use a custom URL for changing passwords via RAS Connection Broker connection settings. These options can be disabled through Client Policies (Control settings > Password > Prohibit changing password).

Detect Client

Determines if Parallels Client is installed on the local computer. If Parallels Client is not installed, gives user an option to install it or skip the automatic Parallels Client detection on subsequent logons.

Download Client

Opens a web page with instruction on how to download and install Parallels Client.


Ends user session with Parallels RAS and logs the user out.

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